Community Design and Review Coordinator

Community Design and Review Coordinator

The Community Design and Review (CDR) Coordinator will serve as the point of contact assisting with the everyday inquiries and needs of homeowners, primarily specific to violation and architectural application questions and processing. This person will serve as Architectural Review Committee liaison, assist with compliance issues, attend scheduled Committee meetings and perform various administrative duties to support the association and community management team(s) as assigned. This position will also assist with regional office ordering, office duties and other assignments as needed.

Job Responsibilities:

• Maintenance of accurate and complete records as required to properly and effectively implement the Enforcement and Architectural Programs.
• Direct liaison for architectural and violation needs of several communities.
• Maintain awareness of Architectural/Design Review Guidelines and other Governing Documents that are related to ACC/DRC activities, take minutes during DRC meetings, and prepare responses to applications for residents.
• Interacts and follows up with all Board and/or Committee members and homeowners regarding architectural and/or enforcement issues of the association when necessary.
• Consistent use and maintenance of information in Connect, Tasks, ADRC and other FirstService database programs as assigned.
• Submit all chargebacks for association(s) via chargeback systems, including but not limited to violation fines and architectural submission fees per the clients' management contracts.
• Perform site reviews and related correspondence and follow-up as assigned.
• Provide "buddy system" backup for assigned buddies during absences.
• Maintain and update accurate backup binder.
• Must have reliable transportation and be able to drive to other work locations, perform site reviews, pick up supplies, etc.
• Coordinate Design Review/Architectural Committee or Landscape Modification Application process, collect application forms and supporting documents, enter data in Connect, and prepare material for DRC consideration.
• Prepares for and attends all Architectural/Design Review Committee meetings and Covenant/ERC Committee meetings as designated by association requirements
• Preparation and distribution of monthly reports, agenda packets and video newsletters.
• Complete company training as assigned, attend all mandatory company functions, and adhere to FirstService Standards of Operation, policies, and procedures.
• Maintain an organized workspace according to company procedures.
• Greet walk-in clients as appropriate.
• Other projects, opportunities or assignments as needed for the Operations of the LA office.
• This position will also handle regional office duties, like handling the mail, GSO, Iron Mountain, Staples orders, restocking items, entry system keys or directory systems, scheduling vendor visits, etc.

Skills & Qualifications:

• Excellent customer service background/skills
• Ability to maintain confidentiality
• Professional representative of FirstService Residential
• Excellent communication skills; written, verbal and listening
• Collaborative decision-making, relationship building and problem-solving skills
• Organizational and time management abilities
• High level of attention to detail
• Intermediate to Advanced knowledge of Microsoft Applications, particularly Word, Outlook, Excel and Power Point; ADP Vantage a plus

Education & Experience:

• High School Diploma; College Degree preferred

Physical Requirements & Working Environment:

• Must be able to lift 25 lbs.
• Must be able to sit for extended periods of time.
• Must have finger dexterity for typing/using a keyboard.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, vendors and our clients.

Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs. Tools & Equipment Used:

• General office equipment
• Must have California Driver's License and vehicle for driving the property

Travel:

• Travel to multiple communities required.

What We Offer:

• Medical, dental, and vision plans (full time and those working 30+ hours)
• Part time 20+ hours qualify for dental and vision
• 401K match
• Time off including vacation, sick, and company paid holidays
• Pet insurance available
• Tuition reimbursement
• Legal services
• Free emotional wellbeing and daily life assistance support for all associates
• Domestic partner coverage
• Health savings account
• Flexible spending account

About Us: FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.