Ross Stores is seeking a Technical Services Coordinator II to triage IT issues, manage tickets, and support Ross personnel and IT services. You will determine issue scope quickly, adhere to SLAs, and provide clear status updates. The role requires documenting incidents and escalating to Tier 2/3 as needed. Responsibilities include maintaining knowledge bases, supporting network devices and POS hardware, and collaborating with cross‑functional teams to resolve problems efficiently. #J-18808-Ljbffr
IT Service & Incident Coordinator • Dublin, CA, United States
Running regular checks on network and data security Identifying and acting on opportunities to improve and update software and systems Developing and implementing IT policy and best practice guides... Show more
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