Manager - Lab Operations Cincinnati

Manager - Lab Operations

Managing locations in Cincinnati, Ohio performing POC Testing/Specimen Processing/Phlebotomy

Full-Time Day Shift (primarily 8a-5p with flexibility until 7p)

Regional travel between sites/Occasional travel to Dayton

Position Summary:

The Manager - Lab Operations is responsible for providing daily operational oversight, leadership, and supervision of laboratory staff. This role ensures high-quality laboratory services, regulatory compliance, staff competency, efficient workflow, and continuous accreditation readiness. The Manager serves as a working leader, maintaining proficiency through bench work and phlebotomy, as necessary, while supporting the development, performance, and engagement of laboratory personnel.

Essential Duties & Responsibilities:

Leadership and Staff Management:

Provide direction, supervision, and support laboratory staff in alignment with the organization's mission, vision, and values.

Communicate clearly and consistently regarding work assignments, workflow expectations, priorities, and staff responsibilities.

Assist in creating and managing work schedules and bench assignments to ensure adequate staffing and competency maintenance.

Perform timekeeping and attendance-related duties, including documentation of worked hours, absences, vacation, and leave requests.

Participate in the selection, onboarding, training, evaluation, and development of staff.

Provide coaching, mentoring, and performance feedback to team members.

Administer corrective action and performance improvement plans when necessary.

Build and sustain a culture of engaged caregivers.

Laboratory Operations:

Maintain competency in assigned laboratory disciplines and perform testing duties as needed.

Maintain phlebotomy competency when required by location.

Participate in technical bench coverage, including weekends and holidays, according to departmental schedules.

Troubleshoot technical and operational issues and coordinate resolution efforts.

Assist with communication and follow-up with physicians, clients, and other healthcare providers as needed.

Manage departmental budgets, expenses, and FTE allocations to ensure alignment with financial and operational objectives.

Maintain competency and perform duties of laboratory staff as required.

Complete other duties as assigned within the expected timeframe.

Quality and Compliance:

Assist with quality assurance and quality improvement initiatives.

Support departmental compliance activities to ensure adherence to regulatory, accreditation, and company standards.

Maintain continual readiness for inspections and accreditation surveys.

Participate in root cause analyses and implementation of corrective and preventive actions.

Ensure completion of required company documentation within established timelines.

Documentation and Policy Management:

Assist with the development, review, update, and maintenance of laboratory policies, procedures, and technical documentation.

Ensure compliance with document control requirements and regulatory standards.

Education and Professional Development:

Participate in the training and education of medical laboratory science students, new employees, and existing staff.

Assist with oversight of staff competency assessments and professional development activities.

Promote ongoing learning and technical excellence within the department.

Safety:

Actively support and participate in departmental and organizational safety programs.

Promote a culture of safety and ensure compliance with all safety, infection control, and occupational health policies.

Identify and report safety concerns and participate in corrective actions as needed.

Relationship Management:

Develop and maintain positive working relationships with internal departments, physicians, clients, vendors, and external professional organizations.

Promote collaborative communication and teamwork across the organization.

Qualifications:

Associates or Bachelor's degree (or equivalent) in Medical Laboratory Science (MLT/MT) with ASCP registration preferred.

1-3 years of demonstrated success and experience in positions of progressively increasing responsibility in a medical lab environment. Demonstrate integrity and accuracy in decision-making and judgment.

Phlebotomy experience required.

Demonstrated leadership skills and abilities.

Good communication skills and ability to work with people.

Schedule flexibility required for meetings and employee interactions across all shifts.

Sound reasoning ability and good independent judgment.

Ability to work within specified deadlines and timetables.

Physical & Safety Demands:

Hand-finger dexterity to collect, process and test specimens.

Ability to work in an environment where standing prolonged amounts of time may be required.

Comprehension of verbal and written directions.

Concentrate on a task over a period of time without being distracted.

Ability to work within specified deadlines and timetables.

Excellent communication and people skills.

Must be able to work well under pressure or in stressful circumstances

CompuNet offers a full benefits package including Medical, Dental, and Vision coverage. Company paid life Insurance and 403b match. Paid holidays, vacation, sick and personal time.

CompuNet Clinical Laboratories is an equal opportunity employer does not discriminate against any employee or applicant for employment.