Front Office Manager

Front Office Manager

AC Hotels blend modern design with thoughtful service to create a refined and comfortable guest experience. At our Chesterfield location, we are committed to delivering consistent quality, a strong team culture, and a workplace where employees feel valued and supported.

Your Impact

Lead the front office operation to deliver a refined, efficient, and thoughtfully curated guest experience aligned with AC Marriott's European inspired philosophy

Own service execution, team performance, and operational consistency across all front desk functions

Ensure a seamless, calm, and elevated arrival and departure experience for all guests

Serve as a key leader in shaping the overall guest journey and maintaining brand standards

Your Responsibilities

Front Office Leadership and Operations

Oversee daily front desk and night audit operations to ensure efficiency and consistency

Review daily arrivals, departures, and occupancy to proactively plan staffing and service delivery

Establish and reinforce service expectations aligned with AC Marriott standards

Make operational decisions related to guest service, room inventory, and workflow prioritization

Ensure the front office environment reflects a clean, modern, and organized presentation

Guest Experience and Service Recovery

Own and resolve escalated guest concerns with urgency, professionalism, and sound judgment

Monitor guest feedback and identify trends to improve service delivery

Ensure service is anticipatory, intentional, and aligned with brand expectations

People Leadership and Development

Hire, train, schedule, and coach front office team members

Provide ongoing feedback, performance management, and accountability

Foster a positive, collaborative, and service driven team culture

Support employee engagement and uphold fair treatment practices

Financial and Administrative Oversight

Ensure accuracy of cash handling, billing, and audit processes

Review reports and identify opportunities for operational improvement

Maintain compliance with accounting procedures and controls

Collaboration and Communication

Partner with housekeeping and engineering to ensure guest readiness

Communicate clearly with leadership regarding performance and operational needs

Standards and Compliance

Ensure adherence to company policies, safety procedures, and brand standards

Maintain confidentiality of guest and company information

Your Skills/Experience

Minimum 23 years of hotel front office experience required

At least 1 year of leadership or supervisory experience required

Marriott or branded hotel experience strongly preferred

Technical Skills

Proficiency in property management systems

Strong understanding of front office financial processes

Core Competencies

Leadership and team development

Decision making and problem solving

Strong communication and organization

Ability to manage multiple priorities

Brand Alignment

Demonstrates ability to lead and model an elevated, European inspired guest experience

Maintains high standards of presentation and service consistency

Physical Requirements

Ability to stand and move throughout the property for extended periods

About Prime Hospitality Group

Prime Hospitality Group started with five Ruth's Chris Steak House restaurants and swiftly grew to twelve locations, becoming the largest franchise group of the global brand. PHG has also expanded to additional food and beverage concepts including Brasserie 23, The Exchange and Un Deux Trois Caf. As we continue to expand our restaurant portfolio, as a franchisee for Marriott and Hilton, PHG has emerged into the hotel hospitality space, developing a full portfolio of hospitality forward brands.

As a committed employer, we seek dedicated Team Members and empower them to achieve their goals. With passion and values to guide our Team, we work tirelessly to provide unparalleled hospitality and outstanding experiences.

Award-winning Culture

At PHG we are proud of our agile and committed culture, which has led PHG to be selected as one of the "Great Places to Work" in Indiana in 2024. We are honored to have been ranked, and we know that it is our collective dedication that makes PHG an exceptional place to work.

Core Values

• Demand for Excellence
• Passion for Hospitality
• Desire to Win
• Unwavering Commitment
• Hunger to Grow

Our Perks and Benefits

PHG is committed to continually enhancing the employee experience by actively seeking new perks and benefits. For the most up-to-date offerings visit primehg.com.

Work Authorization Requirements

Authorized to work in the United States of America.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The above requirements outline management's assignment.

Affirmative Action / EEO Statement

PHG is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Our policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. PHG makes hiring decisions based solely on qualifications, merit, and business needs at the time.