Our associates celebrate lives. We celebrate our associates.This role manages the Bronze Memorial and Storage Department. This includes ensuring bronze marker orders are designed to the specifications of customers and stored accurately. The manager leads a team of customer service specialists, designers and project support staff.JOB RESPONSIBILITIESDepartment ManagementRecommend, implement, and insure adherence to policies, procedures, processes, standards, and workflows related to Bronze Marker operations.Establish production KPIs and conduct quality assessments to achieve productivity targets, eliminate errors, and deliver excellent customer serviceManage needs of internal and external customersWork closely with location management and other field associates to ensure customers’ needs are met effectivelyLead, motivate, and support team within a time-sensitive environmentPlan, assign, and direct work of the teamTroubleshoot and resolve escalated issues for the DepartmentCollaborate with cross-functional teams to improve proprietary tools and systemsWork with leader on business initiatives, budgeting and other special projects when neededThis is not intended to be an all-inclusive list of the essential functions or duties related to this jobPeople DevelopmentResponsible for the hiring, development and career pathing for all team membersEnsure proper training and education so associates can be successful in their rolesEstablish professional relationship with team to drive strategic business initiativesEffectively and efficiently address concerns, conflicts and scheduling needsMINIMUM RequirementsEducationHigh school diploma or equivalentBachelor’s degree in Business Administration or related field preferredExperienceFour (4) years applicable work experience in managing operationsTwo (2) years customer service experience requiredTwo (2) years supervisory experience requiredFuneral industry experience preferredKnowledge, Skills and AbilitiesEfficient team management skillsGood knowledge of operations managementStrong knowledge of process improvementHighly detail oriented with a careful eye for quality controlAdvanced Microsoft skills a plusSelf-motivated and driven to produce results within tight deadlines and with maximum quality within allowed time constraintsExcellent verbal and written communication skills and presentation skills, including ability to speak in front of groupsExcellent critical thinking and problem solving skillsDiplomacy and influence skills, conflict management skillsWork CONDITIONSWork EnvironmentWork indoors during all seasons and weather conditionsComply with Corporate dress code policyWork PosturesSitting continuously for many hours per day, up to 6 hours per dayClimbing stairs to access buildings frequentlyPhysical DemandsPhysical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usageWork HoursWorking beyond “standard” hours as the need arisesTravel up to 5%Postal Code: 77019Category (Portal Searching): Administration and ClericalJob Location: US-TX - Houston #J-18808-Ljbffr
Manager Bronze Marker Operations • Houston, TX, United States
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