Global Logistics Team Lead

For A Better You

At iHerb we believe that living a healthy and balanced life should be easy and accessible to everyone. As a team member well empower you to live this promise each day as you make a truly global impact in your career.

We constantly strive for innovation while transforming and improving the online shopping experience for our customers. We believe that individually we are incredible but when we come together our growth is an industry that is constantly evolving we are on a mission to make an impact on the global market and the individual and collaborative efforts of our people are paramount to helping us succeed.

Whether you work in one of our logistics centers technology hubs corporate offices or even from home your role at iHerb will take you beyond whats expected turning challenge into change. If youre ready for it we want you to join our team. Get started now.

Job Summary:

The Global Logistics Team Lead - US partners with the Global Logistics management to lead execution and strategy across the U.S. and Canada carrier network. This position leads the U.S. Logistics team to continuously improve the carrier portfolio by developing and improving delivery solutions for outbound direct-to-consumer delivery solutions in the US and Canada market. This position also acts as the key liaison with transportation vendors as well as collaborating with cross-functional teams to drive further logistics efficiencies and delivery related experience.

Job Expectations:

• Lead the development of cost- efficient competitive and customer experience-focused shipping solutions that balance customer experience cost and operational efficiency

• Own and support continuous improvement of the end-to-end delivery experience including estimated delivery promise shipment visibility predictive modeling for shipment delay and notifications and logistics related experience.

• Develop refine and track vendor performance metrics and internal US specific KPIs

• Provide guidance direction and feedback to Global Logistics team to drive execution excellence and consistent delivery experience improvements

• Lead to drive US delivery projects risk mitigation and deliverables

• Oversee training junior team members to ensure consistent understanding of processes systems and compliance requirements etc.

• Serve as subject matter expert demonstrating in-depth knowledge of market culture logistics-related regulations and policies clearance procedures and carrier capabilities

• Build and maintain strong relationship with vendors to resolve delivery related issues and identify opportunities for projects/initiatives to achieve mutual growth

• Develop new progressive and creative delivery programs/products throughout the assigned shipping lane(s)

• Set-up new and continually improve existing processes for the assigned lanes and carriers.

• Perform research gather and analyze data for assigned lanes and projects and translate insights into actionable recommendations

• Actively identify and scope new opportunities to improve how we serve customers and business processes

• Maintain and audit TMS vendor rates and routings lead times pick-up times logos VAT tracking mapping and shipping content

• Proactively investigate beyond surface-level issues to uncover root causes and implement long-term systemic solutions that prevent recurrence and improve delivery reliability and efficiency.

• Seek improvements in processes between the Global Logistics team and its internal and external partners

• Perform audits comply with internal compliance process review logistics processes and support contract process with the Leadership team when needed

• Perform site visit at carriers facility and attend in person team meeting when required

• Support assigned projects when needed

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the duties and responsibilities not outlined in this document may be added as necessary or desirable with or without notice.

Knowledge Skills and Abilities:

Required:

• Experience in enhancing delivery networks for direct to consumer shipping solutions to improve transportation cost speed and customer experience

• Experience working in an e-Commerce environment and deep understanding of the D2C (Direct-to-Consumer) landscape

• Proven track record in complex carrier negotiations including contract review

• Applies sound judgment and experience to plan and execute effectively balancing cost speed and customer experience trade-offs.

• Ability to partner with cross-functional stakeholders to design and implement new analytical models and tools enabling data-driven decisions and optimize cost service and delivery experience

• Strong project management experience including managing complex project goals providing timely project updates etc

• Ability to coordinate and guide the work of the team of a geographically distributed team across different time zones while fostering a positive environment for the team members

• Ability to analyze and evaluate complex information to identify optimal solutions

• Strong vendor management experience to drive success for the end consumer

• Experience with training and developing team members

• Highly proficient in all Microsoft Office software including Google Docs Word PowerPoint Excel etc.

Experience Requirements:

Generally requires a minimum of 7 years of experience in a logistics environment with deep knowledge of transportation economics and supply chain.

Education Requirements:

Bachelors degree in business or logistics or in a related field required or equivalent work experience.

Judgment/Reasoning Ability:

Able to identify troubleshoot and resolve problems quickly using sound judgment poise and diplomacy. Ability to use judgment and reasoning skills and determine when to escalate issues as required in a timely manner.

Equipment Knowledge:

• Highly proficient in all Microsoft Office software including Google Docs Word PowerPoint Excel etc.

Experience Requirements:

Generally requires a minimum of 7 years of experience in a logistics environment with deep knowledge of transportation economics and supply chain.

Education Requirements:

Bachelors degree in business or logistics or in a related field required or equivalent work experience.

Judgment/Reasoning Ability:

Able to identify troubleshoot and resolve problems quickly using sound judgment poise and diplomacy. Ability to use judgment and reasoning skills and determine when to escalate issues as required in a timely manner.

Physical Demands:

(Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) While performing the duties of this job the team member is regularly required to talk and hear. The team member is frequently required to sit; use hands and fingers bend stoop and reach with hands and arms.

Work Environment: The noise in the work environment is usually moderate. Other factors are:

• Professional yet casual work environment

• Office / Warehouse environment

• Work closely with global teams across multiple regions; flexibility in working hours may be required

Compensation:

The expected salary range for this role is USD. The actual base pay offered will be determined by factors such as the candidates relevant experience education geographic location and internal equity.

If you like wild growth and working with happy enthusiastic over-achievers youll enjoy your career with us!

Staffing Agency Submission Notice
iHerb does not accept unsolicited 3rd party (Agency) candidates. If you are an Agency please send any requests to be considered as a supplier in our Vendor Management System to Do not contact iHerb employees directly. If requested to work on a role any Agency candidates would be presented through the internal recruiting organization.

iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.

Required Experience:

Manager

Employment Type : Full-Time
Experience: years
Vacancy: 1