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Community Clinic NWA
Bilingual Call Center Agent (Marshallese/English)Community Clinic NWA • Springdale, AR, US
Bilingual Call Center Agent (Marshallese/English)

Bilingual Call Center Agent (Marshallese/English)

Community Clinic NWA • Springdale, AR, US
7 days ago
Job type
  • Full-time
Job description

Call Center Agent

Community Clinic is a trusted regional healthcare system dedicated to delivering exceptional, whole-person care in a compassionate, professional, and welcoming environment. As we continue to grow across the region, we remain grounded in one belief: people matter. That includes our patientsand our team. Every employee plays a vital role in living out our promise: We care. You belong.

Community Clinic is seeking a Call Center Agent in Springdale, AR! The role is responsible for answering and routing incoming calls, scheduling patient appointments, and obtaining/confirming patient information. This job is full time, in-person, hourly, Monday through Friday with an excellent benefits package. Bilingual (Marshallese/English) candidates preferred. This position is Full Time, in-person at our Springdale Admin location, and is scheduled Monday - Friday 8:00 AM-5:00 PM

Key Responsibilities

  • Provides exceptional customer service during all exchanges with patients and other callers.
  • Enters new patients into the electronic medical record (EMR) completely and accurately.
  • Confirms or updates existing patient demographic information completely and accurately.
  • Schedules medical patient appointments and routes dental patient appointment inquiries appropriately.
  • Ensures provider schedules are filled according to clinic guidelines.
  • Trouble shoots medical calls and routes accordingly.

Skills

  • Ability to work and function independently and within a team.
  • Strong interpersonal skills and the ability to work effectively with people of all backgrounds
  • Knowledge of computer software such as Microsoft Office Software
  • Able to perform proficiently on current practice management system and/or electronic medical records.

Required Qualifications

  • High School diploma or equivalent is required.

Preferred Qualifications

  • Bilingual ability (Spanish/English or Marshallese/English) is preferred
  • Some customer service or call center experience preferred
  • Experience with electronic medical records is a plus

Why Join Community Clinic?

  • Be a part of a mission-driven organization committed to providing access to health-care to everyone in your community!
  • Excellent Benefits Package including:
    • Health, Vision, Dental and Life Insurance
    • 403(b) Retirement plan (automatic employer contribution of 5% per paycheck!)
    • Paid Time Off and 10 Annual Paid Holidays
    • Employee Discounts for Care
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Bilingual Call Center Agent (Marshallese/English) • Springdale, AR, US

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