Chief of Staff, Communications

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today. The Role The Director, Chief of Staff to the Chief Communications Officer (CCO) serves as a strategic partner and operational leader, enabling the Communications organization to execute against its highest priorities. This role works directly with the CCO to translate strategy into action, drive alignment across the key functions (Internal Communications, External Communications, Brand, Creative, Events, and Lumen Films) and ensure operational excellence across a complex, matrixed organization. The ideal candidate brings a unique blend of communications expertise and business acumen, with experience in a communications role complemented by formal business training or equivalent strategic experience. This individual operates at the intersection of strategy, analytics, and execution, helping elevate Communications as a business-driven, performance-oriented function. The Main Responsibilities Serve as a trusted advisor to the CCO, helping prioritize initiatives and align resources to business objectives Translate enterprise strategy into actionable Communications priorities, roadmaps, and deliverables Drive the Communication & Brand organization’s rhythm of business (staff meetings, business reviews, budget reviews, and planning cycles) Lead and coordinate high-priority, cross-functional initiatives across Communications, Marketing, HR, Legal, and Product teams Act as a central integration point to ensure alignment, clarity, and follow-through across multiple workstreams Identify risks, dependencies, and opportunities, and proactively drive solutions Partner with Communications leaders to ensure cohesive, consistent messaging across internal and external channels Support communications planning, executing against clear timelines and ensuring alignment to broader business strategy Drive operational rigor, process improvement, and governance to enhance organizational effectiveness Support and lead strategic initiatives, including transformation programs, organizational changes, and key communications priorities Bring structure, clarity, and execution discipline to complex, ambiguous initiatives What We Look For in a Candidate 8–12+ years of experience across Communications, Corporate Strategy, Operations, or Management Consulting Background in Communications (internal, external, executive, or public affairs) with a strong understanding of the communications discipline Demonstrated experience supporting senior executives in a Chief of Staff, Strategy, or Operations role Proven ability to translate strategy into execution and manage multiple complex initiatives simultaneously Strong analytical, quantitative, and problem-solving skills with an operational mindset Exceptional written, verbal, and executive communication skills Executive presence with the ability to influence and build trust across stakeholders High attention to detail with the ability to operate effectively in a fast‑paced, ambiguous environment Self‑starter with strong ownership and accountability Preferred Qualifications Combination of communications experience and business education (e.g., MBA) or equivalent strategic/quantitative training Experience working in highly matrixed, enterprise environments Demonstrated ability to apply data, metrics, and business insights to drive decision‑making Experience supporting transformation, change management, or organizational initiatives Prior experience managing small teams or leading through influence Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $152,066 - $202,755 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $159,670 - $212,893 in these states: CO HI MI MN NC NH NV OR RI $167,273 - $223,031 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We’re able to answer any additional questions you may have about our bonus structure (short‑term incentives, long‑term incentives and/or sales compensation) as you move through the selection process. Bonus Structure Life at Lumen Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win. To learn more about Life at Lumen and how we live the Lumen 8, please visit: https://jobs.lumen.com/global/en/life-at-lumen Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job‑related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case‑by‑case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit: https://jobs.lumen.com/global/en/privacy-notice Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age‑identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name. #J-18808-Ljbffr