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Conversational AI ManagerVirtualVocations • Cranston, Rhode Island, United States
Conversational AI Manager

Conversational AI Manager

VirtualVocations • Cranston, Rhode Island, United States
2 days ago
Job type
  • Full-time
Job description
Owning the performance of customer-facing AI experiences, the remote CX Knowledge Base & Conversational AI Manager will design, analyze, and continuously improve AI conversations across Ashley Digital's brands while collaborating with various teams to optimize customer interactions and business outcomes. Key responsibilities: Define customer intents, success metrics, and conversation strategies for AI workflows Design and enhance conversational experiences through testing and optimization Monitor performance metrics and customer sentiment to identify improvement opportunities Required qualifications: 5+ years of experience in LLM prompting, Conversation Design, UX Writing, or related CX operations Deep understanding of conversation AI workflows and data integrations Experience with BI and analytics platforms such as Looker or Tableau Familiarity with managing enterprise knowledge bases, preferably in Notion Expertise in prompt engineering and Large Language Model (LLM) best practices
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Conversational AI Manager • Cranston, Rhode Island, United States

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