Talent.com
Avetta
Sr Customer Support Representative (Vetify Fulfillment Representative) - BilingualAvetta • Lehi, UT, US
Sr Customer Support Representative (Vetify Fulfillment Representative) - Bilingual

Sr Customer Support Representative (Vetify Fulfillment Representative) - Bilingual

Avetta • Lehi, UT, US
1 day ago
Salary
$18.50 hourly
Job type
  • Full-time
Job description

The Vetify Fulfillment Representative (Sr Customer Support Rep) will assist end-users in maximizing the value of the Avetta platform by supporting compliance workflows, verifying documentation, and resolving inquiries across multiple service channels. This role plays a critical part in ensuring supplier success and satisfaction through timely, accurate, and professional support. This position requires full fluency in both French and English, both verbally and in writing.

If residing within commutable distance to one of our offices, a hybrid schedule would be required (3 days in office, 2 days work from home). Remote work may be considered for those outside of commutable distance.

Pay rate: $18.50 USD/hour

This position starts on August 10 and requires 100% attendance for 8 weeks of training (Monday-Friday, 9 am-6 pm MT).

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Guide suppliers through Avetta’s products and assist with navigation, task completion, and compliance workflows
  • Own the supplier experience by managing assigned accounts and building strong, trust-based relationships
  • Proactively monitor supplier progress and follow up to ensure timely completion of compliance tasks
  • Verify technical and regulatory documents submitted by suppliers, including insurance certificates and safety documentation
  • Record and track customer inquiries, complaints, and feedback in internal systems (e.g., Salesforce)
  • Collaborate with internal departments to resolve customer requests and escalate issues as needed
  • Identify and document product defects and usability gaps reported by users
  • Handle and resolve customer complaints with professionalism and empathy
  • Uphold Avetta’s core values by delivering respectful, fair, and knowledgeable service in every interaction
  • Regular and predictive attendance

IDEAL EXPERIENCE, EDUCATION & TRAINING:

  • 1–2 years of experience in customer service, preferably in a SaaS or cloud-based environment, Avetta-specific experience preferred
  • Strong communication skills, both written and verbal
  • High attention to detail and ability to multitask in a fast-paced setting
  • Proficiency in desktop productivity tools (e.g., Word, Excel)
  • Aptitude for learning new software systems and business processes
  • Self-motivated with a passion for helping customers
  • Bachelor’s degree preferred; Associate degree considered
Create a job alert for this search

Sr Customer Support Representative (Vetify Fulfillment Representative) - Bilingual French/EnglishNew Lehi, Utah, United States • Lehi, UT, US

Similar jobs

Fulfillment Specialist

Clearlink TechnologiesSalt Lake City, UT, United States
Full-time

Remote; Salt Lake City, Utah, United States.Who We're Looking For - Fulfillment Specialist.We are seeking a highly organized and proactive Order Fulfillment Specialist to join our team and take cha... Show more

 • Promoted

Business Relationship Support Representative

Wells FargoSalt Lake City, UT, United States
Full-time

Business Relationship Support Representative (CSOII).At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do.We are seeking candidates who em... Show more

 • Promoted

Enterprise Customer Onboarding Specialist

BuiltSalt Lake City, UT, United States
Full-time

Enterprise Customer Onboarding Specialist.We are looking for an energetic individual to join our team as an Customer Onboarding Specialist for our large mid-market and enterprise customers.You will... Show more

 • Promoted

Sr Merchant Support Specialist

LendingClubLehi, UT, United States
Full-time

Sr Merchant Success Specialist.Happen Bank (formerly LendingClub) is built around a simple purpose: to clear the way to help people turn intention into action, and action into financial progress.Th... Show more

 • Promoted

Customer Support Representative (Remote)

Ecp123Salt Lake City, UT, United States
Remote
Full-time

ECP is a market-leading SaaS solution that enables senior living communities to better care for their residents.ECP is used in over 6,500 communities around the world.Were looking to further expand... Show more

 • Promoted

B2B Customer Support Specialist

Liberty MountainSandy, UT, United States
Full-time

Company Description:Liberty Mountain is a growing full-line distributor of products designed for backpacking, camping, rock climbing, ice climbing, mountaineering, and other outdoor recreation.Libe... Show more

 • Promoted

Customer Support Specialist

Neighbor, Inc.Lehi, UT, United States
Full-time

Customer Success SpecialistAt Neighbor, our vision is to bring communities together by solving our neighbors' biggest challenges.We're building the largest hyperlocal marketplace the world has seen... Show more

 • Promoted

Customer Support Associate

TradeJobsWorkforce84045 Saratoga Springs, UT, US
Full-time

Step into a new opportunity as a Customer Support Associate, where you will learn company products and services to better assist others, handle orders, shipments, and basic inventory checks, and pr... Show more

 • Promoted

Client Partner, SmartSense (Remote - US)

Digi InternationalLehi, UT, United States
Remote
Full-time

Client Partner, SmartSense (Remote - US).Join a high-performing, tight-knit team at a fast-growing company using the Internet of Things (IoT) to transform how organizations maintain compliance, enh... Show more

 • Promoted

Customer Solutions Representative

Qureos IncSalt Lake City
$25.00 hourly
Full-time

BIOTRONIK, a leading global medical technology company, is seeking a dedicated and professional.Customer Solutions Representative.Lake Oswego, Oregon, United States.The successful candidate will be... Show more

Remote Customer Support - Medical Transportation Client

Arise Virtual SolutionsWest Valley City, Utah
Remote
Full-time

Work From Home: Support a Medical Transportation Client Through the Arise® Platform.Interested in earning extra income without leaving your home? The Arise® Platform connects you with remote custom... Show more

 • Promoted

Product Support Specialist

Lucid SoftwareSalt Lake City, UT, United States
Full-time

Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and build the future by turning ideas into reality.Our products include the Visual Collaboration Suite ... Show more

 • Promoted

Business Development Representative

ZeniLehi, UT, United States
Full-time

This position is based out of our sales office in Lehi, Utah.Please only apply if working from this location full time is a fit.Zeni is on a mission to build the world's most advanced CFO-As-A-Serv... Show more

 • Promoted

Ecosystem Support Specialist (Hybrid)

Motorola SolutionsSalt Lake City, UT, United States
Full-time

Everything starts with our people.As an Ecosystem Support Specialist, you are a vital link within a close-knit community focused on delivering a premier "Assisted Experience".This role actively adv... Show more

 • Promoted

Benefits Representative

AMBAWest Jordan, UT, United States
Full-time

Insurance Benefits Representative (1099 Independent Contractor).Location: Utah (statewide, any city).Compensation: Commission plus bonuses.Schedule: Self-managed with full-time effort required for ... Show more

 • Promoted

Customer Solutions Representative

BIOTRONIKSalt Lake City, Salt Lake City, US
$25.00 hourly
Full-time

BIOTRONIK, a leading global medical technology company, is seeking a dedicated and professional.Customer Solutions Representative.Lake Oswego, Oregon, United States.The successful candidate will be... Show more

Bilingual Customer Service Representative

TEKsystemsSalt Lake City, UT, United States
Full-time

Bilingual Customer Service Representative - Premium Billing Team Are you passionate about helping people, solving problems, and providing exceptional customer service? We're looking for a Bilingua... Show more

 • Promoted

Bilingual Spanish Retail Sales Consultant

AT&TLehi, UT, United States
Full-time

Do you speak Spanish and English? If you do, we're looking for you! Our Retail Careers come with awesome perks and may include additional starting pay if you are bilingual.It's time to take your sa... Show more

 • Promoted

Bilingual Spanish Inbound Customer Service Agent - Consumer Relations (Remote)

GE Appliances, a Haier companySalt Lake City, UT, United States
Full-time

At GE Appliances, a Haier company, we come together to make "good things, for life.As the fastest-growing appliance company in the U.We believe in the power of our people and in giving them the fre... Show more

 • Promoted

Associate Consultant

ClozdLehi, UT, United States
Full-time

Clozd is the leader in Decision Intelligence, helping companies uncover the truth by capturing direct feedback throughout the customer journey.We believe most revenue organizations are operating wi... Show more