Commercial Lines Account Manager / CSR (Hybrid Role)
ZipRecruiterAurora, CO, US1 day ago
Job type
- Full-time
- Part-time
Job descriptionMinimum 1-2 years of experience in commercial insurance servicing (CSR, Account Manager, or similar role). Active Colorado Property & Casualty license. Strong knowledge of certificates, endorsements, renewals, and market submission process. Comfortable working with carriers, underwriters, and clients directly. Highly organized, detail-oriented, and able to juggle multiple priorities. Excellent communication skills — professional but approachable. Variety : You won't be stuck in just one lane — you'll market accounts, process service requests, and be involved in client support. Growth : Opportunity to develop into full Account Manager / Account Executive roles with increasing client ownership. Culture : Small, tight-knit team that values client care, relationships, and balance. Impact : Every contribution makes a visible difference — no "big box" bureaucracy. Competitive salary (commensurate with experience) Performance-based bonus opportunities PTO and paid holidays 401(k) with matching Health insurance stipend so you can select a plan that works best for your needs and budget Licensing & continuing education support Flexible, supportive team environment
Job Description
About Us
Ascent Insurance Solutions is a boutique commercial insurance brokerage heavily (but not solely) focused on workers' compensation, contractors, and public-sector clients. We pride ourselves on being nimble, client-first, and resourceful. Our team blends technical insurance expertise with real-world business sense to deliver outstanding service and risk management solutions.
The Role
We are looking for a Commercial Lines Account Manager / Customer Service Representative to join our growing team. This hybrid role is perfect for someone who enjoys the technical side of insurance (market runs, quoting, processing renewals) and the client-service side (COIs, endorsements, and supporting producers with sales and retention). This role is flexible for Part-Time or Full-Time, depending on mutual needs and fit.
You'll be hands-on with both carriers and clients — ensuring smooth processing, accurate documents, and proactive support.
Key Responsibilities
- Marketing & Quoting : Run market submissions, gather carrier quotes, compare proposals, and assist with renewal strategies.
- Policy Servicing : Process endorsements, issue certificates of insurance, and assist with policy changes.
- Renewals : Prepare and manage renewal documents, ensuring timely processing and accuracy.
- Client Support : Serve as a reliable point of contact for day-to-day service requests. Escalate complex issues to producers and the active agency owner as needed.
- Sales Support : Assist producers with new business marketing, proposal prep, and follow-up.
- Documentation : Maintain organized files in the agency management system (EZLynx), track requests, and follow agency SOPs.
Qualifications
Why Join Ascent?
Compensation & Benefits
NO RECRUITERS, PLEASE
Company Description : Ascent Insurance Solutions is a boutique style Commercial P&C Brokerage. We operate beyond the insurance to help private and public entities with their overall risk management needs.
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Commercial Lines Account Manager • Aurora, CO, US
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