Talent.com
Pylon
Product ManagerPylon • San Francisco, CA, United States
Product Manager

Product Manager

Pylon • San Francisco, CA, United States
2 days ago
Salary
$170,000.00–$200,000.00 yearly
Job type
  • Full-time
Job description

Pylon the agentic support platform purpose-built for B2B.

Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work investigating, resolving, and acting on every signal across every channel that matters.

Unlike platforms built before the AI era, Pylon enriches every interaction with deep account-level context, automates the low impact customer work, and surfaces answers before your team even has to ask. The result: faster responses, happier customers, and a system that continuously improves itself.

More than 1,500 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io run their support and customer success workflows on Pylon. We're also featured on the Enterprise Tech 30 List.

What You'll Do

  • Own an entire product area end to end. You are ultimately responsible from initial discovery and problem definition through scoping, execution, launch, adoption, and iteration.
  • Live and breathe one customer persona. Understand their goals, workflows, pain points, and edge cases better than anyone else at the company. Be the subject matter expert for that persona.
  • Span PDE to GTM. You can't just think about the product, you gotta think about the business. Work closely with engineering and design to build the product while partnering with PMM, sales, and customer teams on positioning, launches, enablement, and the pain points we sell on.
  • Start with evidence. Own the basics of PM'ing. Talk to customers regularly and use calls, tickets, feature requests, product data, market research, and direct observation to decide what deserves to be built.
  • Argue with us. We make the best decisions by voicing opinions and working through them. Bring a point of view, defend it with evidence, help the team reach a conclusion, and then ship.
  • We're a low ego, high competency culture; nobody pulls rank, nobody's voice is always right, your thought is as good as mine, and we can win together by finding the correct solution.

Requirements

  • Located in (or will relocate to) San Francisco and excited about working in-person
  • Comfortable operating like an owner in ambiguity very organized, hard-working, and operates with velocity
  • 3+ years of product experience, including owning a meaningful product area or line of business against real business outcomes and taking a product from 0 to 1
  • Bonus: experience with support, customer success, or AI/agentic products

Our Perks

  • Fully covered medical, dental, and vision insurance for employees
  • 401(k) retirement plan
  • Commuter benefits
  • Parental leave
  • 14 company holidays + unlimited PTO
  • Annual offsite
  • Lunch, dinner, and snacks at the office
  • Fitness stipend

More About Pylon

Funding: Series B led by a16z and BCV ($51M total raised)

Founders: Advith Chelikani, Robert Eng, and Marty Kausas

Team: Currently 130 and growing!

Additional Job Details: The base salary range for this position is $170k - $200k annually. Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Pylon. This role is eligible for stock options, as well as a comprehensive benefits package.

Create a job alert for this search

Product Manager • San Francisco, CA, United States

Similar jobs

Product Manager

TomoCreditSan Francisco, CA, United States
Full-time

Join one of fastest growing areas in FinTech by taking on the credit system.Headquartered in San Francisco, Tomo's mission is to replace the outdated credit system and open access to banking.We val... Show more

 • Promoted

Product Manager

MandolinSan Francisco, CA, United States
Full-time

Product Manager Opportunity At Mandolin.Nearly every disease will become treatable in our lifetimes.Mandolin is laying the clinical and financial infrastructure to get groundbreaking treatments to ... Show more

 • Promoted

Product Manager

PrimerSan Francisco, CA, United States
Full-time

We're looking for a product manager to help build PrimerOS the software, AI, and data layer that powers how Primer operates.As Primer grows, our biggest challenge is operating many more excellent ... Show more

 • Promoted

Product Manager

DecagonSan Francisco, CA, United States
Full-time

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.Our technology enables industry-defining enterprises like Avis Budget Group, Block... Show more

 • Promoted

Product Manager, Sponsored AR

Snap, Inc.San Francisco, CA, United States
Full-time

Snap Inc is a technology company.We believe the camera presents the greatest opportunity to improve the way people live and communicate.Snap contributes to human progress by empowering people to ex... Show more

 • Promoted

Product Manager

Hyperdrive RecruitingSan Francisco, CA, United States
Full-time

Show more

 • Promoted

Product Manager, Bay Area

NexlaSan Mateo, CA, United States
Full-time

San Mateo, California, United States.Nexla is the leading Integration platform, built with AI, for AI.Nexla takes a metadata driven approach to converge diverse integrations across Data, Documents,... Show more

 • Promoted

Product Manager

VALI HealthSan Francisco, CA, United States
Full-time

Work closely with agencies to design systems that support real-world care coordination. Show more

 • Promoted

Lead Product Manager

DocuSignSan Francisco, CA, United States
Full-time +1

As a Lead Product Manager on the Applications Product Management team, you own high-impact internal application capabilities that power Docusign's go-to-market, customer success, and operations tea... Show more

 • Promoted

Senior Product Manager - Data Observability

SnowflakeMenlo Park, CA, United States
Full-time

Senior Product Manager Data Observability At Snowflake.At Snowflake, we are powering the era of the agentic enterprise.To usher in this new era, we seek AI-native thinkers across every function wh... Show more

 • Promoted

Product Manager- Point Richmond, CA

SterisRichmond, CA, United States
Full-time

As a Product Manager your primary responsibility is to achieve and preferably exceed revenue and profitability objectives within this unit.In this role you will focus on a mix of downstream, midstr... Show more

 • Promoted

Product Manager

DatologyAIRedwood City, CA, United States
Full-time

At DatologyAI, we've built a state of the art data curation suite to automatically curate and optimize petabytes of data to create the best possible training data for your models.Training on curate... Show more

 • Promoted

Product Manager

Recruiting From ScratchSan Francisco, CA, United States
Full-time

Location: San Francisco, CA Company Stage of Funding: Series C AI Startup ($231M Raised) Office Type: Onsite (5 Days Per Week) Salary: $232,000$290,000 + Competitive Equity.We're representing one o... Show more

 • Promoted

Product Manager

CardlessSan Francisco, CA, United States
Full-time

At Cardless, we're building a credit card and loyalty platform that consumer businesses use to engage their customers.We've launched 14 credit cards, including for Alibaba and Qatar Airways.We help... Show more

 • Promoted

Product Manager

AdobeSan Francisco, CA, United States
Full-time

Premiere's desktop app is undergoing a major technical overhaul.This includes rebuilding the video pipeline, migrating GPU support across platforms, and integrating on-device AI features within the... Show more

 • Promoted

Product Manager - AI

Dynamo AISan Francisco, CA, United States
Full-time

Location: Remote (US-based preferred) Experience: 1+ years in Product Management.Dynamo AI is building the future of trustworthy AI for the enterprise.Our platform provides real-time guardrails, re... Show more

 • Promoted

Technical Product Manager

Amadeus SearchSan Francisco, CA, United States
Full-time

Our client is an early-stage technology company building next-generation AI infrastructure designed to remove the limitations of scale, hardware dependency, and cost.Their platform enables develope... Show more

 • Promoted

Product Manager*

LeadStackSan Mateo, CA, United States
Temporary

Healthcare Product Marketing Manager.MBE) staffing services provider of contingent workforce.As a recognized industry leader in contingent workforce solutions and Certified as a Great Place to Work... Show more

 • Promoted

Product Manager

TavusSan Francisco, CA, United States
Full-time

Help run and define company-wide product management.Own customer outcomes end to end.You'll take ownership of entire customer journeys, everything from first sign-up through to production outcomes,... Show more

 • Promoted

Revenue Product Manager

CampfireSan Francisco, CA, United States
Full-time

Campfire is the AI-native ERP for mid-size and enterprise companies to close fast and scale faster.Features include a powerful general ledger, invoicing, billing, revenue accounting and reporting, ... Show more