Lead Scheduling Coordinator

Lead Scheduling Coordinator- Urology

As Mount Sinai grows, so does our legacy in high-quality health care.

Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our medical center is committed to recruiting and training top healthcare workers from across the country.

We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24 / 7 emergency care, orthopedics, cardiovascular care, and more.

Mount Sinai takes pride in being South Florida's largest private independent not-for-profit hospital, dedicated to continuing the training of the next generation of medical pioneers.

Culture of Caring : The Sinai Way

Our hardworking, tight-knit community of more than 4,000 dedicated employees fosters an environment of care and compassion.

Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research.

At Mount Sinai, we take pride in our achievements, aiming to be a beacon of quality healthcare in South Florida. We welcome all healthcare professionals to join our thriving community and contribute to our pursuit for clinical excellence.

Position Responsibilities :

• Acts as a liaison between customers / patients, families and Hospital staff. Comforts assigned patients and families while attending the hospital services.
• Assists all customers / patients with communication needs (responds to requests and inquiries, informs the hospital staff of special requirements, provides site information or tours, responds to callers needing assistance, etc.).
• Communicates the customer / patients' problems, questions, complains and concerns to appropriate staff members immediately.
• Follows up with customers / patients and the staff to ensure the timely and appropriate resolution of any issues or complaints.
• Assists customers / patients in the compliance of Hospital policies and procedures, providing information and referring them to the proper service required.
• Maintains appropriate customer / patient employee confidentiality at all times as observed by the Supervisor.
• Promotes guest relations presenting a positive reflection of Mount Sinai to Physicians customers / patients, visitors and staff through a courteous and appropriate personal attitude.
• Assists in the preparation of reports regarding tracking of activities for the assigned area(s).
• Follows Patient Safety goals as established by the department; supports effective responses to adverse and sentinel events;

provides an on-going proactive approach to reduce risk; integrates patient safety as a priority into new and existing processes.

• Is available to participate as a member of either Team A or Team B of the Hurricane Activation Plan, as assigned.
• Reports incidents to supervisor and Risk Management department within required timeframe in accordance with medical center policy.
• Complies with current Hospital security and safety polices & All other tasks as assigned

Qualifications :

• 5-7 years experience preferred
• High School Diploma

Benefits

We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs.

Our robust employee benefits package includes :

• Health benefits
• Life insurance
• Long-term disability coverage
• Healthcare spending accounts
• Retirement plan
• Paid time off
• Pet Insurance
• Tuition reimbursement
• Employee assistance program
• Wellness program
• On-site housing for select positions and more!
25 days ago