Item Entry Technician, Specialty

Item Entry Specialist

Location: Bonita Springs, FL Department: Specialty Operations Status: Full-Time, Non-Exempt Schedule: Monday-Friday

Position Summary

As an Item Entry Specialist, you will play a key role in supporting day-to-day pharmacy and specialty operations by ensuring accurate data entry, maintaining patient and prescription records, and assisting with workflow processes across multiple departments. This position requires a highly organized individual who can work independently, manage multiple priorities, and maintain a high level of accuracy in a fast-paced environment. The ideal candidate is self-motivated, tech-savvy, and thrives with minimal supervision.

Key Responsibilities

• Accurately enter and update patient, prescription, and program information in internal systems.
• Review records for completeness and data accuracy.
• Maintain detailed documentation and notes to support operational workflows.
• Communicate professionally with internal teams and external partners as needed.
• Process requests and updates while adhering to established procedures and turnaround times.
• Utilize multiple systems simultaneously to manage workload efficiently.
• Identify and escalate issues that may impact service levels or data integrity.
• Communicate with patients, providers, and external pharmacies via telephone to obtain, verify, and update information related to prescriptions, inventory items, orders, and account records.

What You'll Bring

• Strong computer skills and the ability to learn new systems quickly.
• Excellent attention to detail and commitment to accuracy.
• Ability to work independently with limited supervision.
• Strong organizational and time management skills.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Professional written and verbal communication skills.
• Dependable, self-motivated, and results-oriented approach to work.
• Team-oriented mindset with a willingness to support colleagues and department objectives.

Preferred Qualifications

• 1-3 years of experience in data entry, healthcare operations, pharmacy support, insurance verification, customer service, or a related field.
• Experience working in a high-volume operational environment preferred.
• Proficiency in Microsoft Office, particularly Excel.
• Experience handling confidential information with professionalism and discretion.