Director of Global Management Services – Commercial

Overview

When you join Hines you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence earning us a spot on Fast Companys esteemed annual list of the Worlds Most Innovative Companies as well as recognition as one of U.S. News & World Reports Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

Responsibilities

As a Director of Global Management Services - Commercial this role provides strategic leadership to advance Hines commercial property operations across geographies funds and other areas of the Firm. The position serves as a senior advisor to executive and geography leadership translating business priorities operating risks client needs asset objectives and field insights into scalable standards programs policies and service delivery strategies.

The Director leads the continued evolution of the Firms commercial property operations platform with a focus on risk management operating effectiveness quality consistency client and occupant experience innovation technology financial performance and value creation. The role provides strategic counsel on significant operational issues emerging trends developments acquisitions dispositions repositioning third-party management and other initiatives that may materially affect asset performance or client outcomes.

STRATEGIC LEADERSHIP & GOVERNANCE

• Provide strategic leadership and direction for the Firms Commercial Property Management and Operations disciplines serving as a trusted advisor to executives geography asset management and property leadership.

• Lead the development and governance of Hines commercial property operations standards programs policies business processes and reporting to support consistent high-quality service delivery.

• Partner across geographies funds asset management and central functions to translate strategic priorities into practical operating models tools resources and implementation plans.

OPERATIONAL EXCELLENCE RISK & PERFORMANCE

• Lead property operations assessment program QA/QC and risk-management programs to identify systemic risk evaluate compliance and operating effectiveness and prioritize improvement.

• Analyze assessments portfolio trends benchmarks KPIs client and occupant feedback and operational and financial data to identify opportunities for performance improvement risk mitigation and value creation.

• Drive meaningful KPIs benchmarks and reporting that provide actionable insight into operating performance risk service quality experience financial performance and value creation.

• Provide executive-level support during significant operational issues and crises helping teams assess risk establish priorities coordinate resources and communicate with stakeholders.

ASSET & BUSINESS ADVISORY

• Provide strategic direction on operating models service levels staffing and resources based on asset type complexity risk ownership objectives and client or occupant expectations.

• Develop operations guidance and best practices for complex or high-impact matters including transitions developments acquisitions dispositions repositioning start-ups and third-party management assignments.

• Advise on operating requirements and service strategies during development repositioning acquisition disposition and major capital or operational initiatives.

• Develop strategic contractor and vendor relationships and provide guidance on sourcing service standards performance innovation and risk.

INNOVATION & CONTINUOUS IMPROVEMENT

• Champion continuous improvement and innovation including emerging technologies operating practices service models amenities and appropriate pilot programs.

• Partner with Client Experience Engineering Environmental Learning and Development Procurement Legal Technology Asset Management and other teams on cross-functional programs that strengthen the management services platform.

• Guide integration of environmental sustainability health and safety and other Firm objectives into property-level standards processes reporting and service delivery.

• Lead or sponsor special projects related to industry changes operating models technology experience or other strategic priorities.

ORGANIZATIONAL LEADERSHIP & COLLABORATION

• Provide strategic direction for training and capability-building programs that strengthen property management knowledge leadership consistency and service delivery.

• Represent Property Operations in key internal initiatives cross-functional teams business-generation activities and selected industry organizations.

• Contribute to strategic workforce resource and budget planning including identification of capability gaps staffing models and resources needed to execute Firm priorities.

• Identify and develop future leaders and subject matter experts; hire coach develop and manage team members as required.

Qualifications

LEADERSHIP & CORE CAPABILITIES:

• Provides vision leadership and strategic direction while maintaining a strong connection to field execution and client scalable frameworks that balance enterprise consistency with appropriate differentiation by asset type market and customer requirements.
• Leads change through influence establishes accountability and drives adoption of new standards processes technology and operating models.
• Builds credibility with executive leadership geography leaders property teams clients and internal partners.
• Empowers others develops talent and creates accountability for sustainable execution.
• Communicates complex issues clearly and concisely and collaborates effectively across disciplines to formulate priorities and solutions.
• Acts with integrity and demonstrates an unwavering commitment to Hines Guiding Principles and Leadership Principles.

Minimum Requirements include:

• Bachelors degree in business administration real estate engineering or a related field from an accredited institution or equivalent combination of education and experience.

• 10 years of progressive property management property operations facilities engineering or related real estate experience including regional national continental or enterprise-level responsibility.

• Demonstrated ability to develop and influence cross-geography strategies standards programs policies and operating models.

• Broad knowledge of commercial real estate operations including building systems service delivery risk compliance vendor management and operational best practices.

• Strong business acumen and ability to connect property operations to financial performance client experience asset strategy risk and long-term value.

• Exceptional communication presentation and executive presence with the ability to influence senior leaders and build alignment across functions and geographies.

• Ability to analyze complex information and data and translate findings into clear recommendations and actions.

• Ability to lead through influence build strong relationships and work effectively where direct authority or standardization may be limited.

• Sound judgment and composure in complex changing and high-stakes environments including emergencies or crisis situations.

• Proficiency with technology and the ability to assess and apply new tools and systems to improve operations and service delivery.

• Experience supporting institutional real estate investors and diversified commercial portfolios.

• Domestic travel of approximately 25% as required to meet position responsibilities including travel to properties markets client locations and meetings within and outside the United States.

• Perform periodic visual inspections of properties and operating environments as needed to support assessments risk reviews and strategic initiatives.

• Provide emergency or crisis support as required and though occurrences are rare be accessible 24 hours a day for significant operational events.

• Work indoors approximately 95% of the time and outdoors approximately 5% of the time; site visits may involve walking stairs ladders garages mechanical spaces and other property areas.

• Compensation: Chicago - $165700 - $223700; Houston - to be determinded based on experienc

Closing

At Hines we strive for excellence as a leading global real estate investment manager driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living office retail mixed-use logistics and life science projects all designed to enhance value connection and inspiration. Our strategic approach integrates local expertise with global knowledge taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices we recognize that the true driving force behind Hines success is our 5000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people offering comprehensive training competitive compensation robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team we cultivate an inclusive environment where everyone including our clients can thrive.

Hines is proud to be named to Fast Companys prestigious annual list of the Worlds Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31 2023.

We are an equal opportunity employer and support workforce diversity.

No calls or emails from third parties at this time please.

Required Experience:

Director

Employment Type : Full-Time
Experience: years
Vacancy: 1
Yearly Salary Salary: 165700 - 223700