Client Service Specialist

Call Center RepresentativeOn-site in Pontiac, MIFull-time, Monday–Friday, 8-hour shift with a 1-hour lunch breakLooking to make a difference and use your client service skills to assist others? This entry-level opportunity is for people who are ready to turn their skills into a long-term career. No mortgage or office experience is required. We'll provide paid training, ongoing support and opportunities to grow every step of the way.Turn the experience you already have into your first corporate career. We'll train you for what comes next. As a Call Center Representative, you'll play an important role in delivering an outstanding experience for our clients. You'll be the first point of contact for incoming calls, helping answer questions, solve problems and provide support when it's needed most. Through strong communication, attention to detail and a positive attitude, you'll help build trust with our clients while contributing to our mission of making homeownership more accessible across the country.What You Will Be DoingHandle a high volume of inbound and outbound callsDeliver friendly, professional and solution-focused serviceResolve client requests via emailAnswer client questions and resolve concerns efficientlyResearch issues and identify the best path forward for clientsAccurately document conversations and updates in company systemsNavigate multiple systems and screens while speaking with clientsCollaborate with teammates and business partners to solve problemsMeet quality, service and performance goalsContinue learning through coaching, training and professional development opportunitiesWhat We Need From YouMust Have Qualifications:High school diploma or equivalent1+ year of customer service experienceComfortable speaking professionally on the phoneBasic computer proficiency, including Microsoft Office products and working across multiple screensStrong verbal and written communication skillsAbility to stay organized while managing multiple prioritiesNice to Have Qualifications:1+ years experience in mortgage servicingBilingual in English and SpanishThe Place & The PerksPaid training96 hours of PTO during your first yearPaid holidaysHealth, dental and vision insurance401(k) with company matchFlexible Spending Account (FSA)Health Savings Account (HSA)Free 24/7 on-site gymOn-site basketball courtFree fruit, coffee and soft drinksFree company sports leaguesEmployee resource groups and community eventsProfessional development opportunitiesClear growth paths to leadershipAbout UWM:United Wholesale Mortgage (UWM) is America's #1 mortgage lender. We partner with independent mortgage brokers across the country because we believe they provide a better homebuying experience. Through exceptional client service, innovative solutions and a commitment to our partners' success, we help make the mortgage process faster, cheaper and easier for the homebuyers they serve.DisclaimerAll the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting "Apply for this job online" you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.