Front Desk Agent - Charlotte, NC

Hotel Front Desk StaffPay: $15.00 to $17.00 per hour based on experience. Type: W-2 part-time. Location: Charlotte, NC and Mecklenburg, Cabarrus, Union, Gaston and York counties.The RoleYou staff hotel front desks: check-in and check-out, reservations, guest requests, and the property's PMS. Shifts cover vacations, call-outs and peak periods at hotels across the market. Charlotte is our next full market: uptown hotels, the convention district, University City, and the clubs and venues around the region.What You DoCheck guests in and out and handle reservationsResolve guest requests and route issuesWork the property's PMS accuratelyKeep the lobby and desk presentableWhat We Need6 or more months of hotel front desk or guest services experience; PMS experience (Opera, OnQ, Fosse or similar) preferredBlack professional pants or slacks, black closed-toe non-slip shoes, professional grooming and appearanceReliable transportation and a working smartphoneEligible to work in the United States (I-9 and E-Verify)What You Get$15.00 to $17.00 per hour based on experience, W-2, paid biweekly by direct depositPaid training before your first shiftA written promotion path: front desk to front office supervisor to night auditor or managerCaptain School, our paid leadership program, for people who want to leadResume rewrite and mock interviews for everyone on the rosterSchedules posted ahead; we tell you what the next 30 days of hours look like before you commitShifts across Mecklenburg, Cabarrus, Union, Gaston and York countiesWho We AreThe Wilkinson Firm is a premium hospitality and event staffing employer. Every hire is a W-2 employee, not a contractor: taxes handled, workers' compensation, and a real pay stub. We train before the first shift, run a paid leadership program called Captain School, rewrite your resume, run mock interviews, and promote from inside. Our clients are hotels, conference centers, caterers and venues. We consider qualified applicants with criminal histories. The Wilkinson Firm is building a 100-person W-2 hospitality team in the Charlotte market by the end of 2027, and this role is part of it.How To ApplyApply with a resume or a short work history. We respond to every application and we hire year-round.