Manager of Merchandising Los Angeles County

Manager of Merchandising

The Manager of Merchandising is responsible for the supervision and coordination of activities for non-perishable departments including, Grocery, Dairy Deli, Housewares, Demo, Receiving, Natural Living, Wine & Spirits, Chalk Artist, and Price Integrity. They work closely with Department Managers to ensure that all Company personnel, policies, and procedures are administered in a consistent fashion.

Essential Duties and Responsibilities Include the following. Other duties may be assigned:

• Responsible for all job duties listed on the Manager of Merchandising Duties Checklist.
• Responsible for training and overall development of employees under direct supervision.
• Oversee New-Hire onboarding activities for employees under direct supervision.
• Ensures that customer issues, both internal and external, are resolved satisfactorily through self or other subordinates.
• Manages with integrity, honesty, and knowledge that promotes the culture, values, and mission of Bristol Farms/Lazy Acres Market.
• Utilizes existing tools and best practices to identify and prioritize communications and regularly uses discretion to filter communication. Communicates concisely and accurately in all interactions.
• Actively manages staff, either directly or through the management team by regularly providing coaching, feedback, and developmental opportunities to build effective teams.
• Responsible for P&L, inventory management, and other budget or sales targets for employees under direct supervision.
• Responsible for managing labor costs (e.g., scheduling hours, controlling overtime, etc.) for employees under direct supervision.
• Documents violations of Company policies following guidelines outlined in the Employee Handbook for employees under direct supervision.
• May assume the role of acting Store Director in the absence of the Store Director and Manager of Perishables, with full responsibility for all activities and assets of the assigned location.

Customer Service Skills

The Manager of Merchandising is expected to provide customer service to internal as well as external customers. They are required to follow established policies and guidelines that go beyond simply smiling and greeting customers. Going above and beyond encompasses attitudes, respect, and flexibility. Managers of Merchandising are expected to have a positive "can-do" attitude; to treat others with respect; and easily adjust to changes in the workplace.

Supervisory Responsibilities

The Manager of Merchandising is responsible for the overall direction, coordination, and evaluation of non-perishable departments. Carries out supervisory responsibilities in accordance with Company policies, procedures, and applicable laws.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions:

• Available to work flexible hours that may include early mornings, evenings, weekends, and/or holidays and that may include a total of 45 or more hours per week.
• Three or more years of experience in a role that requires frequent interaction with customers, fulfilling the requests of customers, and responsibility for addressing customer issues, questions, and suggestions, preferred.
• Ability to manage effectively in a fast-paced environment.
• Ability to manage multiple situations simultaneously.
• Ability to manage resources ensuring established service levels are achieved at all times.
• Interpersonal skills.
• Knowledge of supervisory practices and procedures.
• Organization and planning skills.
• Strong operational skills in a customer-service environment.
• Strong problem-solving skills.
• Team-building skills.
• Ability to communicate clearly and concisely, both orally and in writing.
• Strong leadership skills, with the ability to coach and mentor others.
• Ability to plan and prioritize workload.
• Ability to handle confidential and sensitive information.

Education and/or Experience

As this is a Salaried Position, the minimum education requirement includes enrollment in or completion of one of the following:

• Retail Management Certificate Program
• Associate's degree (AA) or equivalent from a two-year College or technical school
• Bachelor's degree (BA) from a four-year College, University, or technical school.

Additionally, the individual must have experience and education sufficient to perform the outlined duties of the position along with multi-task and multi-project capabilities.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, gross profits, percentages, and sales.

Reasoning Ability

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to resolve conflicts in such a manner as to create a win-win situation. Ability to analyze a variety of situations, think through a solution, and implement the solution.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to stand talk, hear, taste, and smell. The employee frequently is required to walk and hands to finger, handle, or feel. The employee is occasionally required to sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, moving mechanical parts, extreme cold, and extreme heat. The noise level in the work environment is usually moderate.

Why You'll Love Working at Bristol Farms:

• Amazing earning potential, paid weekly!
• A values-based culture that will engage and empower your growth and development
• A strong training program that will build your guest service skills
• Opportunity for growth within our family of brands
• Benefits available Including medical, dental, vision, and 401K
• Numerous scholarship opportunities available to full & part time team members
• 20% discount at all Bristol Farms and Lazy Acres locations
• $60 credit to Shoes for Crews every 6 months of employment