Medical Practice Coordinator-Psychology

Job Title

Facilitate access to care. This includes scheduling of patients at all Nemours sites of service. Maximize template utilization. Manage wait lists and referral work queues to ensure it meets established metrics.

Provide daily administrative support to assigned members of the clinical team; including the Division Chief. Assist in the coordination and support of enterprise/departmental/divisional projects and initiative which further

Provide daily oversight of divisional clinical schedules. Partner with clinical teams to ensure timely follow-up care for patients to optimize schedules, access, and fill rates. Collect, communicate, and document demographic, insurance and/or clinical information required for patient care and revenue cycle. Promptly and courteously manage communications to/from internal and external customers including patients, referring physicians, insurance companies, etc. Triage urgent/non-urgent calls appropriately. Ensure service excellence in all encounters. Connect crisis calls to proper next steps including crisis resources and mobile crisis. Utilizing EPIC and Qlik reporting tools to assess schedule responsibilities. Serve as a liaison between patient, healthcare providers, other members of healthcare team, financial services, billing, and HIM. Daily, open, categorize and distribute incoming correspondence, including mail, faxes, scanned documents, etc. Physical onsite presence as required by Division. Proactively identify problems and opportunities

High School Diploma required. Associates or Bachelors degree preferred, but will consider equivalent years' experience. Basic knowledge of HIPAA regulations and ability to maintain confidentiality. Intermediate knowledge of word processing and excel. Excellent verbal and written communication skills. Strong organizational and time management skills. Solid conflict resolution skills Ability to work independently with minimal supervision.

About Us

Nemours Children's Health is an internationally recognized pediatric health system serving more than 1.7 million patient encounters each year. We deliver care across six states through two freestanding children's hospitals Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida along with a network of more than 80 primary, urgent, and specialty care practices and more than 40 hospital partnerships. Backed by the Nemours Foundation and Alfred I. duPont Trust, our $1.7B nonprofit system is dedicated to improving children's health through clinical care, research, education, advocacy, and prevention. Our Whole Child Health approach focuses equally on prevention and treatment, partnering with communities to help every child thrive. Inclusion and belonging guide our strategy and growth. We are committed to culturally relevant care, reducing health disparities, and fostering an environment where every associate, patient, and family feels supported and valued. Learn more at Nemours.org.

Job Info

Job Identification 20149, Job Category Clerical, Posting Date 10/01/2026, 07:20 PM, Degree Level High School Graduate, Job Schedule Full time, Locations 1801 Rockland Road, Wilmington, DE, 19803, US (On-site)