Clerical Assistant 3

Clerical Support Professional

The Pennsylvania State Employees' Retirement System (SERS) is seeking a highly motivated clerical support professional to join our staff. If you have clerical experience and wish to explore a rewarding career that offers an opportunity to use your skills while earning a competitive salary and benefits, then SERS would like to hear from you!

This position is located in the Records Management Unit of the Membership Services Division and provides clerical and office support within the division to ensure its operations are conducted efficiently and effectively. The position sorts incoming mail and prepares the mailed documents for subsequent scanning and indexing within the agency Document and Workflow Process Management system (DAWPM). The position also reviews requests for purchase of service, determines member eligibility, and updates beneficiary data for a variety of records. It further processes multiple service requests requiring contact with current members and other state agencies. In addition, the position is responsible for prepping, indexing, and scanning documentation into an orderly fashion into the DAWPM system.

Established in 1923, SERS is one of the nations oldest retirement plans for public employees and manages the pension benefits of more than 240,000 employees and retirees for 99 public sector employers. In 2024, SERS paid about $4.0 billion in benefits and managed $38.7 billion in assets. Additional information is available at www.SERS.pa.gov.

Our mission is to prepare our members and participants to achieve financial security in retirement. We achieve this through focusing on our mission, acting ethically and with integrity, empowering our members, embracing innovation, fostering life work balance, modeling an inclusive and respectful workplace, valuing and developing team members, collaborating, and finding joy in our work.

SERS is an equal opportunity employer and welcomes all qualified individuals to our team. We are committed to an inclusive and respectful work environment that fosters personal and professional growth, embraces the contributions of all team members, and leverages diversity in people, ideas, and experiences to achieve our highest potential.

Full-time employment, 37.5-hour work week. Work schedule will begin and end between 7 : 30 AM - 4 : 30 PM. Telework : You may have the opportunity to work from home part-time, up to three days per week, depending on operational needs and progress in learning assigned tasks. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time.

Salary : In some cases, the starting salary may be non-negotiable. You will receive further communication regarding this position via email. Check your email, including spam / junk folders, for these notices.

Minimum Experience and Training Requirements : One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or one year of moderately complex clerical experience; or an equivalent combination of experience and training.

Other Requirements : You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency. You must be able to perform essential job functions.

How to Apply : Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience / education). If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. Failure to comply with the above application requirements may eliminate you from consideration for this position.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.