General Manager

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. General Manager Full Time PHILLIS CONSTRUCTION CO., Portland, OR, US 2 days ago Requisition ID: 1011 Salary Range: $156,000.00 To $166,000.00 Annually Job Title: General Manager Work Hours: Our standard business hours are Monday through Friday, 7:00 AM to 5:00 PM. As a member of the executive leadership team, the General Manager is expected to maintain a presence during core business hours while also demonstrating flexibility to meet the demands of the role. This may include extended hours, early mornings, or occasional after-hours availability to support operations, resolve escalated issues, or participate in leadership meetings. FLSA Status: Exempt Pay Scale: $156,000-$166,000 Annual Position Summary: The General Manager is responsible for overseeing and aligning all operational, sales, and administrative functions of the company to meet strategic and financial goals. This includes direct supervision of the Operations, Sales, and Accounting Managers, while ensuring consistent use of company systems, policies, procedures, and technologies—including full and effective utilization of ServiceTitan for workflow execution and performance tracking. This role plays a critical part in driving day-to-day execution, continuous improvement, and team accountability, while serving as a key liaison between management teams and the CEO/President. Reports To: CEO/President Required Qualifications: Valid driver’s license; insurable under company policy 5+ years as General Manager or equivalent senior leadership role Associate’s Degree or higher Experience managing a $10M+ HVAC or skilled trades organization Proficiency in Microsoft Office (Word, Excel, Outlook) Demonstrated ability to lead and manage teams effectively Highly organized, self-motivated, and detail-oriented Preferred Qualifications: 10+ years in management within the trades industry Bachelor’s Degree in Business, Construction Management, or similar Proven experience managing a $5M+ business Experience with QuickBooks or equivalent financial software Strong P&L, budgeting, and job costing expertise Proficient in ServiceTitan, with experience in operationalizing its features across departments Key Competencies for Success: Strategic Thinking & Business Acumen Process Discipline & Systems Thinking Data-Driven Decision Making Team Leadership & Accountability Change Management Problem-Solving & Conflict Resolution Time Management & Stress Tolerance Key Responsibilities: Translate the strategic vision and goals set by the CEO/Board into actionable plans for each department Oversee and support the Operations, Sales, and Accounting Managers, holding them accountable for performance, efficiency, and adherence to company policy Foster a culture of high performance, clear communication, and continuous improvement Lead weekly manager meetings and contribute to broader leadership discussions on organizational effectiveness Operations & Process Oversight Ensure all departments follow and document daily work using ServiceTitan and other internal systems Monitor key operational reports (billing, productivity, job costing, cash flow) and follow up with appropriate managers Approve purchases and overhead expenses in line with established authority and budget Ensure departmental compliance with internal workflows, including scheduling, dispatching, invoicing, and customer communication Ensure all departments fully utilize ServiceTitan for job tracking, performance reporting, costing, customer interactions, and employee accountability Work with the operations and office managers to identify inefficiencies in workflow or gaps in system use; implement solutions to improve execution and tracking Lead the enforcement and evolution of standard operating procedures (SOPs) within ServiceTitan and across departments Ensure there are documented and up-to-date Standard Operating Procedures (SOPs) for every department and role within the company, including desk-level procedures for all positions Oversee the development and ongoing maintenance of all operational, administrative, and field-based process documentation to ensure continuity, training efficiency, and scalability Support and supervise the sales department, including residential and commercial project pipelines Develop and lead weekly sales meetings, review closing ratios, follow-ups, and pricing strategy Provide leadership for project estimating, contract negotiation, and profitability analysis Assist with the development and review of annual budgets and departmental KPIs Conduct ongoing P&L and job cost reviews to ensure profitability and proper allocation of resources People & Culture Lead and support hiring, development, coaching, performance management, and terminations Support the Managers with employee issues, training needs, and leadership development Act as a resource and problem solver for interdepartmental disputes or escalations Promote a high-performance, customer-focused culture Serve as final escalation point for unresolved customer concerns Maintain strong vendor relationships; negotiate terms, discounts, and contracts as needed Other Duties as Assigned Fill in or support key manager roles as necessary Attend training, leadership development sessions, and industry events Contribute to high-level commercial projects and ensure company execution standards are met Key Performance Indicators (KPIs): 1. Departmental Performance Accountability Description : Ensure all department heads (Ops, Sales, Marketing) meet their defined KPIs. Target : 90%+ of departmental KPIs achieved per quarter. Measured By : Aggregated reports and quarterly reviews with each department. 2. Company Gross Profit Margin Description : Oversee pricing strategy, job costing accuracy, and labor efficiency to protect margins. Measured By : Monthly P&L reviews and job cost reports. 3. EBITDA/Net Operating Profit Description : Drive profitability through operational control, sales oversight, and budget discipline. Target : Achieve annual EBITDA goal as defined in budget. Measured By : Monthly financial reports. 5. Strategic Initiative Completion Description : Deliver company-wide initiatives on time (e.g. Internal Warranty Program, Training Programs with each Dept., expansion goals). Target : ≥90% initiatives completed on time and within scope. Measured By : Project tracking and leadership team check-ins. 6. Customer Satisfaction & Brand Reputation Description : Oversee customer experience across departments to ensure consistent, high-quality service. Target : ≥4.6/5 average score on customer reviews; Measured By : Survey reports and reputation management platform. 7. Revenue Growth vs. Budget Description : Ensure the business is meeting or exceeding sales/revenue goals. Target : Achieve or exceed monthly/quarterly revenue forecasts. Measured By : Sales reports and budget vs. actual tracking. Physical Demands and Work Environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform the essential functions. Physical Demands: The work environment is typical of standard office settings. Employee sits often, including for computer work. Reaching will be required involving extending arms in any direction. Office equipment, such as a computer and telephone will be used, requiring the use of hands and fingers to manipulate a keyboard or keypad. Visual ability to read a computer screen or written documents is necessary. Hearing is necessary to receive detailed information through oral communication. Consistent and regular attendance is required to ensure course scheduling is not disrupted. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. #J-18808-Ljbffr