Contact Center Fraud Representative - Onsite Hoover, AL

Contact Center Fraud RepresentativeAt Regions, the Contact Center Fraud Representative responds to customer's inquiries or complaints regarding fraud.Primary ResponsibilitiesAnswers calls from customers that are fraud relatedDetermines the best method to resolve problems to ensure customer satisfaction and adherence to company policiesCoordinates problem resolution with appropriate departmentsInforms customers of standard procedures or resolution of problemWorks with either close supervision or under clearly defined proceduresThis position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.RequirementsHigh School Diploma or GEDAbility to accurately observe stable and scrolling on-screen text and imagesAbility to accurately detect verbal information and communicate verbally using a headset or speaker and microphoneAbility to operate a keyboard and mouse to type and make on-screen selectionsAbility to work at a computer for extended periods of timeIf applying for a position that will work from a remote location and not in a Regions facility, the following technical specifications will be required:Download speed of at least 50 megabits per second (Mbps). The Internet Service Provider (ISP) should be able to furnish this informationUpload speed of at least 5 megabits per second (Mbps). The Internet Service Provider (ISP) should be able to furnish this informationMust test on speedtest.net to confirm download speed or provide documentation from providerMust be directly connected to the Internet Router via ethernet cable. Satellite Internet, Wi-Fi and Wi-Fi extenders are not allowed.PreferencesOne (1) year of customer service or related experienceSkills and CompetenciesAbility to adhere to policies, procedures, and guidelinesAbility to multi-task and work in a fast-paced environmentAbility to solve problemsBasic computer skills and ability to navigate various systemsBasic customer service skillsGeneral knowledge of bankingGeneral knowledge of fraud monitoring or fraud claims processStrong verbal, written communication, and organizational skillsTime management skillsShift:Training Shift: Monday-Friday 8AM-5PM.Monday-Friday in the office 10:00am - 7:00pm CST (one day off during the week either Tuesday, Wednesday, or Thursday) and EVERY Saturday or Sunday 10:00am – 7:00pm CST you will work remotely. Your off day will be based on the needs of the business.Additional Preferences:Experience with Financial Crimes/Fraud is highly preferred.Prior experience in high volume Call Center EnvironmentThis position must be within a reasonable distance of the following location Hoover, AL. Regions will not provide relocation assistance for this position, and relocation would be at your expense. Exceptions to the geographic location requirement may be made for current Regions associates who currently work remotely.Position TypeFull timeCompensation DetailsPay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.Job Range Target:Minimum: $36,127.49 USDMedian: $43,400.00 USDIncentive Pay Plans:This job is not incentive eligible.Benefits InformationRegions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.Paid Vacation/Sick Time401K with Company MatchMedical, Dental and Vision BenefitsDisability BenefitsHealth Savings AccountFlexible Spending AccountLife InsuranceParental LeaveEmployee Assistance ProgramAssociate Volunteer ProgramLocation DetailsRiverchase Operations CenterLocation: Hoover, AlabamaEqual Opportunity Employer/including Disabled/Veterans