Avaya Support Engineer

Role: Avaya Support Engineer

Location: 100% Onsite Jackson, MS - 3771 Eastwood Dr Zip 39211

Job description:

Common work tasks include:

1. Assist with configuration and installation of new Avaya systems
2. Check health of Avaya environment including trunking and adjunct systems
3. Work trouble and programming tickets
4. Acting as tier III support for more complicated troubles
5. Work with Telecom providers to address circuit issues
6. Deployment of new products and technologies in the Avaya portfolio

Candidates must possess:

Minimum of 15 years of experience with Avaya systems

Experience with the following Avaya products:

Communication Manager 7.1.3

Session Manager 7.1.3

Call Management System R18

System Manager 7.1.3

Work Force Optimization 15.2

Experience with the following equipment:

Avaya G650/450/430s

Spira SBCs

1. In depth knowledge and experience with real-time communications, voice, and video protocols including H.323 and SIP
2. Knowledge of routing, switching, firewalls, WAN technologies, and QoS

Candidates should be able to:

1. Be able to communicate with vendors and customers in a professional manner
2. Create accurate documentation for user consumption on new products and services that are rolled out
3. Train junior level staff on Avaya technologies

Preference will be given to candidates that possess the following:

1. Broadsoft Hosted VoIP products
2. Ability to automate routine tasks via python scripting