Application Workflow Developer | ServiceNow

Application Workflow Developer | ServiceNow
Dallas, TX

BUSINESS UNIT OVERVIEW

The SPARC team part of Enterprise Technology Operations provide Integration and Automation services to the
Application Support groups in a unified approach to cutting-edge systems and processes that form the core of our
key business, sharing best practices while providing a critical mass to help drive transformation. The team is
reasonable for developing and integrating business solutions leveraging Service Now Platform. Team members
have the opportunity to work at the forefront of technology innovation alongside industry leaders and make
significant contributions to the field.

RESPONSIBILIITES

As an Application Developer for the ServiceNow team, you will have the following responsibilities.
Plan, execute, monitor, control, and close all technical tasks related to configuration and implementation
Provide software coding and customization including, but not limited to: screen tailoring, workflow
administration, report setup, data imports, integration, scripting, third party software integrations, and
custom application development
Leverage the ServiceNow SDK (NOW SDK) to design, build, and package scoped applications locally
within Visual Studio Code Desktop, utilizing ServiceNow Fluent and modern command-line interface (CLI)
tools
Utilize Now Assist for Creator generative AI capabilities to accelerate application development, automate
playbook and flow generation, and streamline code creation
Update and maintain a comprehensive testing protocol for Service Now instance upgrades with the
purpose of certifying all applications for use after the upgrade completes
Design, develop, test, and deploy various Service Now product needs in banking environment within SDLC
Own and drive enhancements to improve reliability and performance of existing solutions
Analysing risks, gaps in the existing environment/applications and resolve them
Drive enhancing scalability, performance, and monitoring strategies for the existing platform
Collaborating with clients in requirement gathering and providing multiple logical solutions
Challenge existing solutions, processing and suggest different ways to solve problem or improve stability
Build/improve run books for quality documentation and auditing purpose
Effectively manage projects while maintaining a high level of attention to detail adaptable to change and
able to work independently and as part of a team

SKILL / EXPERIENCE

8+ years of ServiceNow platform experience preferably in development and implementation
Hands-on experience with the ServiceNow SDK (NOW SDK), including local application initialization,
metadata transformation, and deploying scoped applications from a local IDE (e.g., VS Code).
Proficiency in ServiceNow Fluent for defining application metadata in code, alongside server-side
JavaScript modules and third-party libraries.
Experience leveraging Now Assist for Creator (or similar generative AI developer tools) to optimize
development efficiency, code generation, and workflow automation.
Hands on experience with incident management, problem management, change management, knowledge
management, service catalog, service level management (SLM), workflows and email notifications
Good understanding of core platform features, flow designer, ACLs, server side APIs and client side APIs
in ServiceNow
Good knowledge on ATF, reports, dashboards, import sets, transformations, update sets and system
clone, upgrades in ServiceNow
Hands on experience on development of custom scoped applications
Java, J2EE, Servlet, JSP, XML, AJAX, SQL, jQuery, JavaScript and any web-based development tools
Good understanding on ITSM, CSM modules Event Management, Integrations, Orchestration
Hands on experience on working with Rest API's
A fair understanding of MID Server Configuration, CMDB, discovery and asset management
Good knowledge and experience on debugging, troubleshooting mechanisms in ServiceNow
Demonstrated success at delivery of assignments with tight deadline.
Ability to work independently, but strong team player with experience of working as part of a global team.
Self-starter mind set with the ability to share ideas, identify and drive opportunities.
Strong problem analysis skills to include the use of mathematical concepts to validate results
Strong analytical skills with the ability to collect, organize, disseminate, and present significant amounts of
information with an attention to detail
Clear and concise communication with superior written and verbal communication skills.
Manage and prioritize work effectively with minimal supervision
Must have good verbal and written communication skills with ability to articulate the technical and
functional aspects of the problem to senior stakeholders.
Coordinate and solve complex technical data and transformation issues.
Obtain and analyze/interpret business requirements to purpose sustainable solutions in Service Now.
Answer "how to" technical and application configuration questions.
Develop, maintain, and execute reports to ensure system operation meets performance targets.
Create and maintain system design and operations documentation

QUALIFICATIONS

Bachelor's Degree (or equivalent or higher) in Computer Science, Information Technology, Engineering or
a related field
Financial Service domain knowledge whilst, not a pre-requisite is desirable