Talent.com
Membership Specialist

Membership Specialist

ISSAAlameda, CA, US
30+ days ago
Job type
  • Full-time
Job description

Membership Specialist

The Membership Specialist (MS) will represent UFC GYM by providing a welcoming, informative, and entertaining experience for all members and guests during their visits. The Membership Specialist is responsible for driving potential members into the gym to deliver industry-leading customer services to them as well as our current members. This service must translate into exceeding personal revenue targets issued by management through both internal and external prospecting.

Essential Duties & Responsibilities

Lead Generation & Appointment Booking

  • External marketing, promotions, and prospecting. This is a daily activity and requires off-site promotions including distributing passes, building relationships with local merchants and branding events to inform the community of UFC gym and services, ultimately resulting in leads. (A lead is a non-member's name and contact information.)
  • Internal marketing and prospecting. This includes collecting leads at the point of enrollment and from the current member base through relationship building and referral tables. These activities must translate into lead gathering.
  • Book membership appointments through productive phone activities and meet or exceed monthly appointment goals set forth by the company.
  • Ensure that appointments are booked to translate into enough guests and meet or exceed monthly guest goals set forth by the company.

Guest Touring, Membership Presentations, & Personal Production

  • Ensure that 100% of guests are presented the "Fitness Tour" when touring guests around the gym as detailed in the Membership Specialist Playbook. (These tours should translate into enrolling half of the guests that are seen on a membership (50% closing) and enrolling with personal training (25%).
  • Use the company-approved presentation when presenting membership options to non-members. Ensure each new member meets a manager before completing the sales process and exiting the gym. Proper presentation and introductions to the manager should translate to 50% closing of guests.
  • Ensure Personal Sales Room Financial goals are met or exceeded each month.
  • New Member Sales Revenue (NMS), Point of Sales Personal Training Revenue (POS PT) and New Electronic Funds Transfer Sets (EFT).
  • Ensure Sales Drivers are held accountable to meeting or exceeding the required sales behaviors that will lead to delivering the Key Metrics set forth by management.
  • Ensure integrity of each sale by attaching supporting documents and signature (corporate approved specials, discounts, etc.) with each agreement.
  • Customer Service

  • Follow up with members that have enrolled to ensure we are exceeding expectations.
  • Provide the highest level of customer service possible when communicating and interacting with guests.
  • Assist in maintaining a clean and operational facility.
  • Accountable for saving members that are requesting to cancel their membership. If the Membership Specialist is unable to convince a member from canceling, they must have any manager meet the member and sign off on the cancellation.
  • Miscellaneous

  • Sales Schedule : Schedules are set a month in advance and given during the first week of each month and approved by the General Manager. All Membership Specialist must be available to work weekends and holidays. Requests for days off must be given in writing and exceptions can be made by the General Manager.
  • Mandatory Meetings : Monthly "All Team Meeting" and "Daily Production Meetings" are mandatory.
  • Uniform Policy : The Membership Specialist uniform consists of a UFC Gym Black Polo, Long Dress Slacks (Black, Blue or Khaki) or Jeans (Blue or Black) in good condition with no rips or holes. Dress shoes or Casual Dress Shoes must be worn in good condition. No athletic shoes allowed. Black jackets may be worn. No hoodies or sweatshirts. No hats or head wear.
  • Timekeeping : Membership Specialists must record time worked while using the company check-in system. Membership Specialists must be in uniform and perform work activities when punched in. Specialists must also punch out for lunch within 5 hours and working off the clock is not permitted. In the event of a missed punch, the Membership Specialist must fill out the adjustment form and turn in to management.
  • Required Qualifications :

    Knowledge, skills & abilities :

  • In-depth knowledge of sales practices and techniques.
  • General understanding of the fitness industry.
  • Ability to work with computers.
  • Must have good interpersonal communication skills.
  • Excellent customer service skills.
  • Independent, self-starter with strong organizational skills.
  • Must be a team player.
  • Minimum certifications / educational level :

  • High school degree or GED required.
  • Must complete company sales training and orientation program.
  • Minimum experience :

  • 1-2 years sales experience preferred.
  • Compensation : $16.00 - $25.00 per hour

    Train Different, Live Different, Work Different. At UFC GYM we inspire others to reach their potential in and out of the gym. We are passionate about maximizing potential in our members, our teammates, and ourselves. Think big, don't settle and change lives including your own. If you believe in excellence, value a high-performance lifestyle and are passionate about enriching lives through health and fitness, then you belong here.

    UFC GYM is an original. The Original. We are proud to be the global leader in mixed martial arts inspired fitness and conditioning. Forged from the partnership of two powerhouses, the Ultimate Fighting Championship and New Evolution Ventures (NEV), we empower everyone to access the training benefits and programs of elite UFC athletes.

    UFC GYM is more than a brand. We are a community of fitness committed individuals who believe in the power of a team approach. Your success is our success. Join our family and find out!

    If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodations related to applying for employment at our company, please contact us at (714) 668-0911 or contact@ufcgym.com.

    This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to UFC GYM.

    Create a job alert for this search

    Membership Specialist • Alameda, CA, US

    Related jobs
    • Promoted
    Member Service Representative

    Member Service Representative

    Planet FitnessMilpitas, CA, US
    Full-time
    Member Services Representative.Are you excited about health and wellness? Do you thrive in upbeat, energetic environments? Planet Fitness is the fastest growing fitness franchise in the nation! Wit...Show moreLast updated: 30+ days ago
    • Promoted
    Member Services Representative

    Member Services Representative

    CrunchSan Jose, CA, US
    Full-time
    Job Opportunity at Crunch Fitness.Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Working at Crunch is more than a job, it...Show moreLast updated: 30+ days ago
    • Promoted
    Membership Associate

    Membership Associate

    YMCA of San FranciscoSan Francisco, CA, United States
    Full-time
    Careers by Empowering Futures, Building Communities.Imagine going to work each day knowing that your efforts positively impact individuals and communities. As a global movement and the nation’s lead...Show moreLast updated: 30+ days ago
    Membership Sales Associate

    Membership Sales Associate

    Fitness 19 / Vim & VigorHayward, California, United States
    Part-time
    Quick Apply
    Team Member (Sales and Front Desk).The go-to team member for production and club experience! During your shift, you will be working with your Club Manager to assist customers (guests) with joining ...Show moreLast updated: 30+ days ago
    • Promoted
    Branch Member Service Specialist

    Branch Member Service Specialist

    OE Federal Credit UnionPleasanton, CA, US
    Full-time
    Branch Member Service Specialist.Join the Best "UNION" Credit Union Around! OE Federal Credit Union opened its doors in 1964 to serve union members with a simple goal of providing a better alternat...Show moreLast updated: 1 day ago
    • Promoted
    Membership Associate – Stonestown

    Membership Associate – Stonestown

    YMCA of San FranciscoSan Francisco, CA, United States
    Full-time
    Careers by Empowering Futures, Building Communities.Imagine going to work each day knowing that your efforts positively impact individuals and communities. As a global movement and the nation’s lead...Show moreLast updated: 30+ days ago
    • Promoted
    Sales and Service Expert

    Sales and Service Expert

    San Jose StaffingSan Jose, CA, US
    Full-time
    The Sales and Service Expert (SSE) delivers an outstanding and well-rounded sales and service experience to all guests and members through a compelling approach of offering membership, fitness and ...Show moreLast updated: 15 days ago
    • Promoted
    Sales and Service Expert

    Sales and Service Expert

    San Francisco StaffingSan Francisco, CA, US
    Full-time
    Location : 1200 Van Ness Ave San Francisco CA 94109.Job Summary : The Sales and Service Expert (SSE) delivers an outstanding and well-rounded sales and service experience to all guests and members th...Show moreLast updated: 15 days ago
    • Promoted
    Member Experience Manager

    Member Experience Manager

    Exos Partners, LLCSan Francisco, CA, United States
    Full-time +1
    Member Experience Manager • •Job Summary : • •The Member Experience Manager is a key leadership role responsible for delivering exceptional service and engagement strategies to ensure members have an ou...Show moreLast updated: 22 days ago
    • Promoted
    Membership Consultant

    Membership Consultant

    ISSASan Jose, CA, US
    Full-time
    Membership Consultant Position.Forma Gym is seeking top performers for our Membership Consultant position.The position will be based in San Jose. As a Membership Consultant, you will join a team of ...Show moreLast updated: 30+ days ago
    • Promoted
    Membership Director – Embarcadero Y

    Membership Director – Embarcadero Y

    YMCA of San FranciscoSan Francisco, CA, United States
    Full-time
    Careers by E mpowering Futures, Building Communities.Imagine going to work each day knowing that your efforts positively impact individuals and communities. As a global movement and the nation’s lea...Show moreLast updated: 30+ days ago
    • Promoted
    Membership Associate – Presidio Y

    Membership Associate – Presidio Y

    YMCA of San FranciscoSan Francisco, CA, United States
    Full-time
    Careers by Empowering Futures, Building Communities.Imagine going to work each day knowing that your efforts positively impact individuals and communities. As a global movement and the nation’s lead...Show moreLast updated: 30+ days ago
    • Promoted
    Membership Associate

    Membership Associate

    EPIPSan Francisco, CA, United States
    Full-time
    The Membership Associate is part of the Development and Membership branch that leads our organization-wide fundraising efforts to advance the mission of the Parks Conservancy in supporting the GGNR...Show moreLast updated: 2 days ago
    • Promoted
    Membership Associate – Peninsula Y

    Membership Associate – Peninsula Y

    YMCA of San FranciscoSan Francisco, CA, United States
    Full-time
    Careers by Empowering Futures, Building Communities.Imagine going to work each day knowing that your efforts positively impact individuals and communities. As a global movement and the nation’s lead...Show moreLast updated: 30+ days ago
    • Promoted
    Membership and Wellness Associate

    Membership and Wellness Associate

    YMCA of San FranciscoSan Francisco, CA, United States
    Full-time
    Health, Wellness and Fitness • Membership.Careers by E mpowering Futures, Building Communities.As a global movement and the nation’s leading nonprofit organization dedicated to strengthening commun...Show moreLast updated: 30+ days ago
    • Promoted
    Membership Sales Associate

    Membership Sales Associate

    ISSAConcord, CA, US
    Full-time
    The trail-blazer of MMA-inspired fitness.Rooted in authenticity, we are an extension of the Ultimate Fighting Championship and proud to make the training programs and benefits of elite MMA athletes...Show moreLast updated: 30+ days ago
    • Promoted
    Membership Sales Associate

    Membership Sales Associate

    UFC GymConcord, CA, US
    Full-time
    The trail-blazer of MMA-inspired fitness.Rooted in authenticity, we are an extension of the Ultimate Fighting Championship and proud to make the training programs and benefits of elite MMA athletes...Show moreLast updated: 30+ days ago
    • Promoted
    Membership Clerk

    Membership Clerk

    Costco Wholesale CorporationNovato, CA, US
    Full-time
    Position Summary : Processes member sign-ups, renewals and added cards.Instructs members and potential members about membership, warehouse and credit programs. Assists members regarding item availabi...Show moreLast updated: 30+ days ago