Manager IV, Field Service Engineer (M4)

Overview

Field Services Engineer role with responsibilities spanning financial, manpower, and operational forecasting for key businesses; includes identifying and pursuing service agreement opportunities with marketing and sales.

Responsibilities

• Forecasts financial, manpower, and operational requirements for key businesses (start up, warranty, service agreements, paid service). Identifies and pursues service agreement business in conjunction with marketing and sales.
• Manages start ups in terms of time and cost requirements. Manages local inventories and RMA procedure. Maintains DSO according to goal. Manages systems start up and warranty cost under reserve.
• Ensures customer satisfaction with Company service and system performance.
• Interviews, hires, and trains customer engineers as necessary to support regional business.
• Ensures employee satisfaction through : communication of business progress and all related action; setting goals and controlling achievements; establishing training and career development plans.
• Ensures the appropriate safety practices among customer engineers. Develop CE skills. Spots and develops managerial / other specialist talent. Escalates system downs according to valid escalation procedure to ensure earliest possible return to service. Reports in a timely and accurate manner as required.
• Achieves guaranteed uptime and other parameters as sold to customers.
• Promotes quality improvement processes to reduce cycle time, drive continuous improvement of technical performance, and empower the workforce.

Qualifications

Additional information : The salary offered will be based on location, hire grade, job-related knowledge, skills, experience, and internal equity. Eligible for benefits, and potential participation in bonus and stock programs as applicable.

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

U.S. Salary Range and job-related details reflect the posting as of now and are subject to change.

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