VP Operations & Client Services

VP Operations & Client Services

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve. Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies Certified as a Great Place to Work Fortune Best Workplaces in Financial Services & Insurance

Primary Purpose : To serve as a Workforce Absence strategic leader overseeing both Client Services and Operations for a $20 million dedicated account, ensuring seamless integration of service delivery, operational excellence, and client satisfaction. This role is accountable for driving performance across multiple regions and offices, cultivating executive-level client relationships, and executing business strategies that align with organizational goals and client expectations.

Essential Functions and Responsibilities

Operational Leadership

• Oversee operations across multiple offices and regions, ensuring alignment with best practices, regulatory standards, and client expectations.
• Lead staffing strategy including hiring, training, succession planning, and career development for 300+ colleagues.
• Develop and execute business plans with measurable goals and objectives.
• Manage profit and loss, budgeting, and financial performance across assigned areas.
• Monitor performance metrics and take corrective actions to ensure operational efficiency.

Client Services Management

Strategic Integration

Additional Functions

Supervisory Responsibilities

Qualifications

Education & Licensing

Experience

Skills & Knowledge

Work Environment

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $155,000.00 - $185,000.00 USD Annual. A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.