Medical Receptionist

Job Description

Job Description

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Medical Receptionist

Our Medical Receptionist assists our patients by checking them in and out of appointments, handling patient referrals, scheduling appointments, insurance authorizations, and managing incoming calls, just to name a few. So, check out the full position details below and see if joining California Retina Consultants is the right fit for you!

Your Responsibilities

• Welcomes all patients and visitors
• Answers and directs all calls to appropriate departments and staff members
• Triage patient calls to determine path to action regarding scheduling needs
• Collects full, complete, and accurate insurance information
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
• Assists with incoming and outgoing patient referrals
• Have working knowledge of all providers within our practice in order to fill schedules based on business needs
• Comforts patients by anticipating anxieties and answering questions
• Ensures availability of treatment information by filing and retrieving patient records
• Maintains patient accounts by obtaining, recording, and updating personal and financial information
• Stay in frequent communication via chat, phone and email with our clinical staff and insurance / billing staff
• Protects patients' rights by maintaining confidentiality of personal and financial information
• Contributes to team effort by accomplishing related results as needed