Account Manager I, Amazon Global Logistics

The Account Manager role is responsible for identifying and converting new growth opportunities for Amazon Global Logistics. You will work closely with Fulfillment by Amazon (FBA) Sellers to understand their supply chain needs and provide tailored logistics solutions, ultimately driving sales and improving the Seller experience.

Key job responsibilities
- Recruit and manage a diverse portfolio of FBA Sellers for Amazon Global Logistics' suite of services to meet or exceed sales targets (e.g., Sellers launched, volume, revenue)
- Identify opportunities for account growth and program expansion
- Proactively consult with FBA Sellers to understand their supply chain needs and provide solutions-based recommendations
- Build relationships with internal and external stakeholders through remote and in-person meetings
- Oversee account management activities, including forecasting, operational troubleshooting, seller education, and metric tracking to measure Seller experience and business performance
- Coordinate with internal teams to onboard new sellers and support operational requirements

A day in the life
As an Account Manager, you will be a sales and business development-oriented individual, tasked with identifying and converting new opportunities with a high degree of customer obsession. You will engage with FBA Sellers on a daily basis, developing pipeline management plans to meet stretch onboarding and conversion goals. This role requires working in a high-volume, fast-paced environment across various global teams.

About the team
Formed in 2020, the US Account Management Team within Amazon Global Logistics works closely with FBA Sellers, providing onboarding support, operational insights, and direction for new and existing logistics products and services. Our objective over the next few years is to scale our global supply chain program for FBA Sellers and deliver a high-quality logistics experience.

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
Learn more about our benefits here:

BASIC QUALIFICATIONS

- Bachelor's degree
- 2+ years of professional or military experience
- Experience in procurement, negotiation, sales, consulting, supply chain, product/project management, or marketing
- Experience in selling nascent products/services into new markets
- Experience with pipeline management skills to include utilization of Salesforce or other CRM tools
- Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc.

PREFERRED QUALIFICATIONS

- 3+ years of logistics operations experience
- 2+ years of business development, or account management with a proven ability to deliver results experience
- Knowledge of SQL or Python
- Experience with written and verbal communication and presentation
- Experience analysing market opportunities, engaging and negotiating with customers, and defining new areas of innovation
- If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.