Credit Counselors - Phoenix, AZ

About Us

We assist consumers facing a variety of financial challenges, particularly in managing credit card debt. As a Debt Management Counselor your primary role will involve helping established clients effectively manage their debt. This includes overseeing all accounts with their creditors and providing consistent, compassionate support throughout their financial journey.

Position Summary

In this position, you will engage with both English and Spanish-speaking clients, discussing their financial situations, challenges, and hardships. You will manage approximately 1,000 clients simultaneously, ensuring that each one receives exceptional customer service. Building trust is essential; you will listen actively and respond with kindness, leaving clients feeling relieved and hopeful about their financial solutions.

Essential Duties and Responsibilities

• Account Management : Overseeing clients' accounts with their creditors to facilitate effective debt management and resolution.
• Comprehensive Financial Reviews : Conducting thorough assessments of clients' income, expenses, and debts to create personalized budgets tailored to their needs.
• Consistent Client Support : Providing ongoing assistance and guidance as clients navigate their debt repayment plans and financial strategies.
• Solution Recommendation : Based on the information gathered, you will recommend appropriate solutions, including Debt Management Plans, explaining their benefits, and encouraging clients to enroll.

Knowledge, Skills, and Abilities

Physical Demands

Education & Experience