Front Office Supervisor

Marriott Sanibel Harbor Resort & Spa

Our resort is located on the Punta Rassa, an 85-acre peninsula on San Carlos Bay in Fort Myers, Florida. We are just a short distance from Sanibel and Captiva Islands, featuring beautiful beaches and top attractions.

Water sports and outdoor activities are abundant near our resort, including natural trails, bike, and kayak rentals. Settle into our spacious rooms and suites with private balconies, floor-to-ceiling windows, scenic views, and complimentary Wi-Fi.

Savor delicious cuisine in our hotel restaurants. Join us for a romantic dinner cruise on the Sanibel Harbour Princess Yacht.

Get pampered with a massage at our on-site luxury spa. Keep up your gym routine in our fitness center and take a dip in one of our several pools.

Elsewhere in our Fort Myers resort, discover our flexible event spaces, offering seating for over 900 in our largest venue.

A refreshing getaway awaits you at our Fort Myers, Florida, resort.

POSITION SUMMARY :

• Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating / issuing room key.
• Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions.
• Secure payment prior to issuing room key, verify / adjust billing.
• Compile and review daily reports / logs / contingency lists.
• Complete cashier and closing reports.
• Supply guests with directions and property information.
• Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met.
• Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift.

Obtain manual authorizations and follow all Accounting procedures.

• Notify Loss Prevention / Security of any guest reports of theft.
• Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment / Open Door Policy process.
• Develop / maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.
• Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications;

ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.

• Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• Ensure adherence to quality standards. Enter and locate information using computers / POS systems. Stand, sit, or walk for an extended period of time.

Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Perform other reasonable job duties as requested by Supervisors.

About Sanibel Harbour Marriott Resort and Spa :

Our resort is located on the Punta Rassa, an 85-acre peninsula on San Carlos Bay in Fort Myers, Florida. We are just a short distance from Sanibel and Captiva Islands, featuring beautiful beaches and top attractions.

Water sports and outdoor activities are abundant near our resort, including natural trails, bike, and kayak rentals. Settle into our spacious rooms and suites with private balconies, floor-to-ceiling windows, scenic views, and complimentary Wi-Fi.

Savor delicious cuisine in our hotel restaurants. Join us for a romantic dinner cruise on the Sanibel Harbour Princess Yacht.

Get pampered with a massage at our on-site luxury spa. Keep up your gym routine in our fitness center and take a dip in one of our several pools.

Elsewhere in our Fort Myers resort, discover our flexible event spaces, offering seating for over 900 in our largest venue.

A refreshing getaway awaits you at our Fort Myers, Florida, resort.