Director, Product Design Job at Humana in Miami

Overview Director, Product Design at Humana. Base pay range : $152,800.00 / yr - $210,100.00 / yr. This range is provided by Humana. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Responsibilities

Lead and develop product designers, fostering a high-performing, inclusive, and collaborative design culture. Partner with researchers and content strategists to define and drive a cohesive, end-to-end experience vision across multiple digital initiatives. Translate consumer insights into experience strategies and design direction that meet real user needs and business goals – especially in complex ecommerce journeys like health plan selection. Serve as a senior point of contact for cross-functional partners, ensuring alignment of UX strategy and execution across workstreams. Build trust and consensus with executive stakeholders by using storytelling, user journeys, prototypes, and other UX artifacts to articulate complex concepts and opportunities. Create and evangelize strategic design deliverables such as experience roadmaps, future-state visions, and design principles across the organization. Facilitate interdisciplinary conversations that break down long-term visions into actionable phases. Ensure adherence to quality standards, accessibility standards, and design systems across all touchpoints. Partner with CX Insights to shape long-term research strategies and ensure continuous discovery and iteration. Collaborate with Content Strategy to evolve navigation, content architecture, and messaging across digital experiences.

Core Competencies

Drive for design excellence : Connect design strategy to enterprise goals and customer outcomes. Deliver cutting-edge user experiences that simplify shopping for insurance. Envision and influence holistic, end-to-end experiences across ecosystems. Demonstrate a deep understanding of ecommerce and complex purchase behaviors, including decision support, comparison tools, and conversion optimization. Communicate design rationale clearly and persuasively through storytelling and visual artifacts.

Leadership

Build and scale high-performing teams through mentorship, coaching, and clear expectations. Manage and grow leadership capability within the design organization. Influence senior leaders and cross-functional partners with confidence and clarity. Encourage creativity, experimentation, and risk-taking in pursuit of innovation. Advocate for user needs and inclusive design practices. Navigate team dynamics and organizational complexity with empathy and effectiveness.

Professionalism

Maintain a strong, approachable presence – even in high-pressure situations. Adapt quickly in dynamic, fast-paced environments. Demonstrate self-awareness and openness to feedback, with a growth mindset. Simplify complexity and lead confidently through ambiguity. Communicate effectively across verbal, written, and visual formats.

Role Essentials

12+ years of experience in UX, Product Design, or Interaction Design. 5+ years of experience managing design teams, including experience managing people leaders. A portfolio that demonstrates strategic design leadership and measurable impact in ecommerce or complex transactional environments. Strong understanding of performance metrics and data-informed design. Experience working within business, technical, and regulatory constraints. Proven ability to lead design for complex systems and user flows. Proficiency in conceptual modeling, interaction flows, design systems, and specifications. Experience leading or guiding user research and applying insights to design. Demonstrated success in delivering digital products in Agile environments. Mastery of Figma and other modern design tools.

Role Desirables

Master’s Degree in a relevant design discipline (HCI, Interaction Design, UX Design), or equivalent experience. Experience designing inclusive and accessible experiences, especially for older adults. Familiarity with Medicare or healthcare insurance products. Experience with usability testing platforms. Strong organizational and prioritization skills in fast-paced environments. Excellent analytical and process-oriented thinking.

Travel

Remote position with occasional travel to Humana offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full-time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job-related skills, knowledge, experience, education, certifications, etc. $152,800 - $210,100 per year. This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and / or individual performance.

Description of Benefits

Humana offers competitive benefits that support whole-person well-being. Benefits include medical, dental, and vision coverage; 401(k) retirement savings; paid time off (PTO), holidays, volunteer time off, parental and caregiver leave; short-term and long-term disability; life insurance; and other opportunities.

About Us

Humana Inc. (NYSE : HUM) is committed to putting health first – for teammates, customers and the company. Through Humana insurance services and CenterWell healthcare services, Humana aims to help people achieve their best health and better quality of life. Equal Opportunity Employer

Humana does not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. Humana complies with Section 503 of the Rehabilitation Act and VEVRAA to employ and advance individuals with disabilities and protected veteran status based on valid job requirements.

Seniority level Director

Employment type Full-time

Job function Product Management and Marketing

Industries Insurance

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