ABOUT NPI
We are hiring a skilled Field Service Technician to add to our growing team! This position is located in the Orlando, Florida area, and requires experience in conveyor systems within material handling.
NPI is a well-established company, with an amazing team of talented technicians throughout the class "ignore-global-css">
POSITION DUTIES
- Quickly and efficiently, resolve customer issues to maintain maximum uptime.
- Maintain customer equipment by scheduling and performing regular preventive maintenance inspections on equipment;
- Work with support personnel to install new equipment and perform equipment upgrades,
- Properly control company assets by managing parts inventory and on-site tools.
- Maintain an exceptional level of customer satisfaction by communicating in a cooperative and supportive manner.
- Promptly review service updates / bulletins and take recommended action on same, installation / retrofit instructions, system machine schematics, etc.
- Continue to enhance value to the company by staying technically current, attending continuing education courses in such areas as networking and software, etc.
- Respond to emergency and non-scheduled calls for service within established response time goals
- Look for new ways to improve the timeliness and quality of the level of service provided.
- Be knowledgeable in customer processes and procedures, including sort plans, IMB requirements, etc.
- Be knowledgeable in a full understanding of the methods used for generating paperwork and dispatching products.
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