Technical IT Support Specialist

Overview

Technical IT Support Specialist

Job Family : Technical IT Support Specialist

City / State : Colorado Springs, CO USA

Type and Schedule : Full-Time, Salary / Exempt, On-Site

Annualized Salary Range : $56,697 - $89,174 (commensurate with experience)

About Us

Caliola is a woman-owned small business that is improving and protecting our Nation's way of life through secure collaboration and resilient communications. Our engineers, subject matter experts, and veterans are developing and delivering trusted solutions for mission-critical communications. We seek teammates who share our core values : I3 for C3 - Insight, Innovation, and Integrity for Command, Control, and Communications.

We are headquartered in Colorado Springs, CO, which is consistently ranked as one of the Nation's top ten places to live by US News & World Report. Caliola has been recognized by Governor Jared Polis and the Colorado Office of Economic Development and International Trade (OEDIT) as a key contributor to the growth of the Colorado Springs defense industry. We offer a flexible, collaborative, and open culture that is unusual in the defense industry. We offer generous benefits, including subsidized health insurance and 401(k) matching, and a scalable, competitive pay structure.

Position Description

Caliola is seeking an energetic and detail-oriented Technical IT Support Specialist to join our team. The ideal candidate will have hands-on experience with end user support, hardware setup, user account management, and hybrid (cloud / on-premises) services administration, along with a strong customer service mindset.

Technical Responsibilities

• Provide first-level technical support for hardware, software, and network issues.
• Build, configure, and deploy laptops and desktops according to company standards.
• Track, organize, and maintain IT hardware and software inventory.
• Create and manage user accounts, groups, and IAM & RBAC access permissions.
• Support Microsoft 365 applications, manage Azure AD users, licenses, and security policies.
• Perform light troubleshooting and administration tasks on Linux systems.
• Maintain accurate records of IT assets, procedures, and support requests.
• Vulnerability scanning, patching, system hardening, security monitoring and triage.

Additional Responsibilities

What We Require

CompTIA Security+ (must obtain within first 6 months of employment)

What We Value

Minimum Physical Requirements

Please contact Human Resources with questions about ADA accommodations.

Expression of Interest

By applying to this job, you are expressing interest in this position and could be considered for other career opportunities at Caliola Engineering. Should a match be identified between your skillset and Caliola's requirements for this or a future opening, you may be contacted.

At Caliola, we believe that true innovation can only occur when teammates bring their authentic selves to collaborate in a supportive, encouraging environment. We are an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.

Caliola participates in E-Verify, an internet-based system used to confirm the employment eligibility of all new hires. Upon hire, all employees are required to complete Form I-9 to verify their identity and employment eligibility to work in the United States.

All candidates will be required to pass a basic background screening.

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