Client Support Specialist

A company is looking for a Client Support Specialist - Part time.

Key Responsibilities

Conduct needs assessments and educate clients about services and benefits via phone and chat

Perform risk triage and escalate issues to clinical teams as necessary

Manage high-volume inbound calls and chats while prioritizing client safety and wellbeing

Qualifications

Minimum of one year of experience in customer support or a high-touch service role

Experience with Zendesk, Salesforce, or similar tools preferred

Flexibility to work evenings, weekends, and holidays

Passion for improving mental health care and leveraging technology for access to therapies

Prior experience in healthcare or a technology environment preferred