Account Manager, Creative Services

Manager Of Account Service

Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you're ready to pursue your fullest potential, we want to get to know you!

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Job Summary

The Manager of Account Service plays a critical role within the in-house Creative Agency of Vail Resorts. The Account Service team supports strategic brand initiatives and Go-To-Market (GTM) creative development for our Resorts and internal businesses. This role leads the end-to-end creative development process including project planning, intake, ongoing communication, timeline management, creative development, QA, deployment, and performance analysis. Additionally, this role is responsible for building and maintaining strong relationships with our internal stakeholders, ensuring their needs are met and the creative aligns with business objectives. This position is accountable to ensure that Vail Resorts generates breakthrough creative strategies, develops world-class creative assets, and executes with high efficiency in partnership with the Creative Development and Production & Asset Management functions on the Creative Services team. This position will be a subject matter expert in best-in-class creative, brief templates, GTM processes, timeline management, and maximizing resources to drive efficiencies. The successful candidate will lead with a client service mindset, working closely with internal stakeholders, external partners, and vendors, and various cross-functional partners.

Job Specifications

Starting Wage : $85,863.60 - $110,362.73 + annual bonus

Employment Type : Year Round

Shift Type : Full Time hours available

Minimum Age : At least 18 years of age

Housing Availability : No

Job Responsibilities

Establish strong cross-functional partnerships with stakeholders to build trust and confidence.

Become a subject matter expert for assigned Brands and / or LOBs to develop best-in-class creative that aligns with business objectives.

Manage the day-to-day relationship, communication updates, and briefing and review processes with primary stakeholders and cross-functional partners.

Develop best-in-class briefing practices to inspire creativity, enable efficiency, and allow for agility.

Develop and maintain processes that allow for scalable growth.

Ensure briefs have the right inputs to develop and deploy content on brand, on schedule, and with excellence.

Build and track project scope, resource allocation, budgets, timelines, and recaps.

Proactively identify future optimizations and GTM opportunities to evolve processes and find innovative solutions.

Job Requirements

4-7 years of experience in a similar position in a marketing organization or agency. Bachelor's degree in related field such as Business, Marketing, or Communications preferred.

Prior experience working in a creative agency, with an understanding of Account Service processes, roles, and responsibilities.

Experience working with various project management tools, ideally with Jira, Workfront, and Smartsheet.

Prior experience developing and reviewing brand and creative campaigns.

Excellent communication and presentation skills.

Ability to work with cross-functional teams to action on insights and make strategic decisions.

Highly organized and able to multi-task complex projects and adapt to changes fluidly.

Experience prioritizing multiple tasks concurrently based on larger goals.

A brave, ambitious, and passionate leader with a high level of emotional intelligence, a commitment to leadership development, and a willingness to embrace change.

The expected Total Compensation for this role is $85,863.60 - $110,362.73 + annual bonus. Individual compensation decisions are based on a variety of factors.

Job Benefits

Ski / Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons

MORE employee discounts on lodging, food, gear, and mountain shuttles

401(k) Retirement Plan

Employee Assistance Program

Excellent training and professional development

Full Time roles are eligible for the above, plus : Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours); Free ski passes for dependents; Critical Illness and Accident plans

Vail Resorts offers a 'Hybrid' work environment for Broomfield-based roles where employees must live within 50 miles of the Broomfield office and work on-site Tuesday, Wednesday, Thursday and have flexibility to work off-site on Mondays and Fridays.

Please note that the ability to work in person or off-site, and the particulars related to such work, are subject to change at any time; and, accordingly, the Company reserves the right to change its policies and / or require in-person / in-office work or off-site work at any time in its sole discretion.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and / or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child / minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.