Systems Administration Analyst

Job Description Summary

Administers and manages complex enterprise technology solutions. Acts as primary support and central point of contact on large or multiple systems with significant impact across the firm. Extensive contact with internal customers, other technology professionals, and vendors is required to identify, research, analyze, and resolve system issues and problems. Applies specialized domain knowledge in monitoring, assessing, analyzing and / or evaluating processes and data. Makes judgements and recommendations based on analysis and knowledge.

Job Description

This position follows our hybrid workstyle policy : Expected to be in a Raymond James office location a minimum of 10-12 days a month.

Please note : This role is not eligible for Work Visa sponsorship, either currently or in the future.

Responsibilities :

• Manages and maintains complex systems.
• Performs implementations and upgrades in compliance with security guidelines.
• Ensures availability, security and integrity of assigned systems.
• Monitors systems, including setting alerts to maintain the stability of the environment and monitoring error logs. Troubleshoots or escalates issues as needed.
• Evaluates and identifies ways to automate, streamline, and improve day-to-day maintenance and administrative practices.
• Installs or coordinates installation of patches and releases on development, test, pre-production, and production systems.
• Ensures adherence to Service Level Agreements regarding application availability.
• Serves as central point of contact and as a liaison to other IT departments and vendors regarding installations, server maintenance, licensing and upgrade issues.
• Effectively manages communication between end users, vendors, and IT departments to solve production, pre-production, test, and t environment problems quickly.
• Creates and maintains accurate system run book for assigned systems.
• Maintains current description and documentation of application configuration, including tracking and documenting any changes to environments.
• Assists in capacity planning, performance monitoring and tuning on assigned systems.
• Participates in business continuity and disaster recovery planning, including assisting with fault tolerance and disaster recovery plans.
• Participates in project meetings supporting business objectives.
• Performs other duties and responsibilities as assigned.

Experience with :

Ability to :

Education

Bachelor's : Computer and Information Science, High School (HS) (Required)

Work Experience

General Experience - 3 to 6 years

Certifications

Travel

Less than 25%

Workstyle

Hybrid

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.

We expect our associates at all levels to :

At Raymond James - as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.

#LI-TC1