General Manager

General Manager - Albany / Capital District - Paul Davis Restoration

Are you looking for an environment that allows for independence, freedom and change? Our company is in need of a proactive and assertive leader who will educate, train and lead our emergency service and reconstruction teams to take us to the next level.

The General Manager is overall responsible for the location including leading and managing the project managers, estimators, office staff and technicians. The purpose of the GM's role is to work with the team to achieve the company's strategic business objectives and ensure the company culture is clear and followed by all.

Paul Davis provides services to cleanup and repair damage to residential and commercial properties due to water, fire, mold, storm or other disasters. We are aggressively growing and are the premier restoration services provider in the Albany NY area with an office in Ballston Spa with 20+ employees. We are entering our 36th year in business.

This is not a remote role. General Manager will need to be in the Albany / Saratoga area on a daily basis and working out of our location in Ballston Spa (Malta).

Responsibilities :

• Lead and manage our water mitigation project management team.
• Lead and manage environmental team who perform asbestos abatement and mold remediation
• Lead and manage the reconstruction project managers
• Participate in production and other team meetings as needed.
• Work with the Project Managers to ensure the customer experience is seamless and each team member is being held accountable for their role.
• Ensure project managers are uploading proper documents and photos into projects.
• Make weekly visits to job sites to check quality and ensure customer satisfaction and high NPS scores.
• Ensure that scheduling systems are in place and are being used effectively to achieve cycle time and gross margin goals.
• Establish and maintain a communication protocol with Project Managers to ensure customer and internal / stakeholder communication is frequent and accurate.
• Address any service-related issues quickly and bring to resolution. Escalate issues that cannot be immediately resolved.
• Utilize vendors and trade resources to continually educate the team and sharpen their skills.
• Manage P&L for Location and participate in weekly, quarterly and yearly leadership team meetings.
• Oversee marketing activities

Qualifications :

Benefits :

Work Remotely : No

Job Type : Full-time

Pay : $110,000.00 - $150,000.00 per year

Schedule :

Supplemental Pay :

License / Certification :

Work Location : In person

Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.

We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.

Our Vision :

To Provide Extraordinary Care While Serving People In Their Time Of Need.

Our Values :

Deliver What You Promise

Respect The Individual

Have Pride In What You Do

Practice Continuous Improvement

Our Mission :

To provide opportunities for great people to deliver Best in Class results