ITOPS Analyst || Midtown, NY (onsite)

Job Description :

• 10+ Years Experience as ITOPS Analyst.
• Strong experience with FIS Banking Systems.
• Strong experience with Rocket Software Zena Scheduler.
• System Monitoring & Incident Response

Proactively monitor scheduler tasks for sensitive banking systems, identify anomalies, and resolve incidents efficiently. Troubleshoot error messages, re-sequence job steps within the Rocket Zena scheduler, and escalate issues as needed.

Manage and maintain the Rocket Zena job scheduler, ensuring accurate configurations and schedules for critical banking processes. Utilize PowerShell scripting to automate tasks and enhance efficiency.

Analyze existing processes and identify areas for optimization to enhance efficiency and reliability.

Provide first-level support to banking users, resolving technical issues and managing user access during onboarding and offboarding processes. Deploy and configure remote laptops following established security protocols.

Coordinate and manage secure file transmissions to and from the bank, maintaining the scheduler manifest and ensuring data integrity.

Perform preventative maintenance on hardware, printers, and HVAC systems. Coordinate with vendors to resolve hardware malfunctions and ensure timely repairs.

Manage and support the bank's Optical Imaging Solution (FCM).

Assist with ad-hoc Legal Searches.

Work collaboratively with IT teams and business units to implement IT projects and continuously improve IT service delivery.

Maintain detailed logs of system utilization, re-runs, completed production work, and other relevant information. Document processes and troubleshooting steps.

Assist in training new personnel and upskill as needed.

Experience with and understanding of banking regulations (e.g., NYDFS, GLBA, CCPA, PCI DSS) and their impact on IT operations. Ability to implement and maintain controls to ensure compliance.

Seniority level : Mid-Senior level

Employment type : Other

Job function : Business Development and Sales

Industries : IT Services and IT Consulting

Contact : 972-646-8080 | 1333 Corporate Drive, Suite #108, Irving, TX 75038

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