Patient Service Coordinator III

Patient Service Coordinator III

Under the supervision of the Practice Manager, the Patient Service Coordinator III (PSC III) oversees all administrative operations of the Pulmonary Hypertension Program. This role provides dedicated support to three physicians within the Pulmonary Hypertension group and serves as the primary liaison between patients and providers, ensuring seamless communication and coordination of care. The PSC III reports directly to the Practice Manager of Pulmonary Associates.

Job Summary

Provide support and information to providers to resolve complex administrative patient issues. Serve as a resource for patients regarding HMO, Managed Care, and third-party insurance plans, including referral processes. Act as the first point of contact for patients, addressing inquiries, offering guidance, and coordinating communication with providers. Maintain patient confidentiality and privacy in accordance with HIPAA guidelines. Coordinate scheduling for consultations, follow-up visits, diagnostic testing, and procedures. Track and manage referrals for appointments and follow-up care. Provide cross-coverage for other staff within the Pulmonary Division during absences, vacations, or workflow fluctuations. Schedule post-discharge follow-up visits with appropriate providers. Manage patient records, prior authorizations, and insurance documentation in compliance with institutional policies. Monitor and manage incoming faxes and related documentation. Scan documents into electronic medical records and upload imaging disks to the system. Assist with training and orientation of new staff, where applicable. Perform additional tasks to support patient flow and enhance service quality. Other Duties as assigned.

Qualifications

Education : High School Diploma or Equivalent required. Can this role accept experience in lieu of a degree? No.

Licenses and Credentials : Experience office experience 3-5 years required.

Knowledge, Skills, and Abilities :

• Strong technology and MS Office skills Advanced Outlook, Word, Excel, PowerPoint
• Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing, and faxing.
• Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
• Communicating effectively in writing as appropriate for the needs of the audience.
• Talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work-related documents, to correspond and communicate with others clearly and effectively (including composing / editing e-mail, memos, and letters), and to take complete and accurate messages.
• Managing one's own time and the time of others.
• Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
• Ability to proofread and edit written documents.

Physical Requirements

Standing Occasionally (3-33%)

Walking Occasionally (3-33%)

Sitting Constantly (67-100%)

Lifting Occasionally (3-33%) 20lbs - 35lbs

Carrying Occasionally (3-33%) 20lbs - 35lbs

Pushing Rarely (Less than 2%)

Pulling Rarely (Less than 2%)

Climbing Rarely (Less than 2%)

Balancing Occasionally (3-33%)

Stooping Occasionally (3-33%)

Kneeling Rarely (Less than 2%)

Crouching Rarely (Less than 2%)

Crawling Rarely (Less than 2%)

Reaching Occasionally (3-33%)

Gross Manipulation (Handling) Constantly (67-100%)

Fine Manipulation (Fingering) Frequently (34-66%)

Feeling Constantly (67-100%)

Foot Use Rarely (Less than 2%)

Vision - Far Constantly (67-100%)

Vision - Near Constantly (67-100%)

Talking Constantly (67-100%)

Hearing Constantly (67-100%)

Remote Type : Hybrid

Work Location : 66 Blossom Street

Scheduled Weekly Hours : 40

Employee Type : Regular

Work Shift : Day (United States of America)

Pay Range : $18.99 - $27.17 / Hourly

Grade : 4

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and / or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.