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Chief Operating Officer
Chief Operating OfficerSysdyne Technologies • Stamford, CT, United States
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Chief Operating Officer

Chief Operating Officer

Sysdyne Technologies • Stamford, CT, United States
30+ days ago
Job type
  • Full-time
Job description

The Chief Operating Officer (COO) plays a pivotal role in translating strategy into execution, scaling operations, and ensuring cross-functional alignment. As the CEO’s right hand, the COO leads with speed, accountability, and precision—building the organizational muscle needed to grow efficiently and sustainably. This role is ideal for a builder-operator who thrives in high-growth SaaS environments and understands how to scale people, systems, and customer experience without losing agility or quality.

WHAT DEFINES THE IDEAL COO

  • Thinks like a builder / operator, not just a process manager
  • Obsessed with speed, scalability, and execution
  • Balances structure vs. flexibility based on growth phase
  • Combines data-informed decisions with action bias
  • Capable of attracting and retaining top-tier talent in high-velocity environments

KEY RESPONSIBILITIES

Operational Leadership & Execution

  • Translate strategic goals into operational plans and drive execution across departments (Sales, CS, Support, Product Ops, etc.)
  • Build and refine systems and processes that support rapid, sustainable growth
  • Establish company-wide KPIs, OKRs, dashboards, and business cadence (e.g., QBRs, leadership reviews)

    • Customer Lifecycle Ownership (Post-Sales)

  • Oversee onboarding, implementation, customer training, and support
  • Reduce churn, improve product adoption, and accelerate time-to-value
  • Build scalable customer education and enablement programs
  • Leverage automation and AI (chat, voice, CRM triggers) to deliver efficient but personalized support

    • M&A, Strategic Partnerships & CEO Leverage

  • Lead or support M&A diligence and post-deal integration
  • Represent the company in strategic conversations with partners or investors
  • Take ownership of internal initiatives to free up CEO capacity

    • Cross-Functional Alignment

  • Ensure tight coordination between Sales, Marketing, Product, Finance, and Customer Experience
  • Optimize post-sales handoffs to improve retention, expansion, and NRR
  • Establish feedback loops from customer-facing teams to product / engineering

    • Strategic Projects & Growth Initiatives

  • Lead initiatives like pricing strategy, market expansion, and packaging optimization
  • Own complex, cross-functional projects that drive strategic advantage

    • Team & Organizational Development

  • Build high-performing org structures across post-sales, RevOps, and support
  • Drive performance management, cultural alignment, and operational excellence
  • Design scalable processes that avoid chaos during hypergrowth

    • Revenue Operations Oversight

  • Align Sales, CS, and Marketing with unified systems and process discipline
  • Lead RevOps or oversee it directly in absence of a VP / Director
  • Ensure integration and optimization of tools (CRM, billing, CPQ, etc.)

    • IDEAL CANDIDATE PROFILE

  • 10+ years of senior leadership experience in SaaS or B2B tech, ideally with ownership of Customer Experience, Support, or COO-level responsibilities
  • Proven success scaling post-sales orgs that deliver high NRR and exceptional customer outcomes
  • Deep understanding of onboarding, enablement, training, and churn reduction
  • Experience implementing AI and automation to scale support and CX
  • Highly organized, outcome-oriented, and trusted in executive settings

    • WHAT SUCCESS LOOKS LIKE

  • Customers onboard faster, stay longer, and become advocates
  • Post-sales operations scale smoothly without compromising experience
  • Internal and external training programs are repeatable, structured, and effective
  • The CEO is empowered to focus on growth and strategy while execution runs seamlessly

    • Please email resumes to : hr@sysdynetechnologies.com

  • Competitive Wage (based on experience and / or knowledge)
  • 401k
  • Paid Time Off, Holiday Pay and Bereavement Pay

    • #J-18808-Ljbffr

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