Head of Strategy and Operations, gUP, gSO

Head Of Strategy And Operations

This opportunity will remain online based on business needs which may be before or after November 3, 2025. Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. This role may also be located in our Playa Vista, CA campus. Applicants in San Francisco : Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act. Note : By applying to this position you will have an opportunity to share your preferred working location from the following : Sunnyvale, CA, USA; Atlanta, GA, USA; Boulder, CO, USA; Mountain View, CA, USA; Los Angeles, CA, USA; San Bruno, CA, USA; San Francisco, CA, USA. Minimum qualifications : Bachelor's degree or equivalent practical experience. 10 years of experience in management consulting, sales operations, business strategy, investment banking, venture capital, private equity, or corporate advisory, or 8 years of experience with an advanced degree. 5 years of experience working with executive stakeholders. Experience in managing teams. Preferred qualifications : MBA degree. Experience implementing strategic initiatives and projects in a demanding, change-oriented, dynamic environment requiring a high degree of deadline-driven productivity. Experience with structuring strategic analysis and messaging using spreadsheets and presentations. Experience executing strategic and operational initiatives. Ability to work with different team members to design processes and implement projects that solve business problems.

About the job : gTech's Strategy and Operations team (gSO) is made up of strategic partners and trusted advisors that drive success and transformative changes for gTech. We create value through deep functional and business expertise combined with analytical excellence to formulate and deliver strategies. Using core capabilities such as strategy, analytics, and communications, we empower gTech to do amazing things to land the present, and build for the future. The purpose of the gUP gSO team is to function as internal consultants, providing business critical insights using internal and external resources, ensuring cross-functional alignment of goals and execution, and managing change management initiatives. In this role, you will lead strategy development and execution with executive leadership for gTech Users and Products (gUP), one of Google's largest operating teams, which is responsible for providing customer care and technical support for nearly all Google products. You will have an opportunity to shape how Google launches products, how we provide support, how we drive efficiencies across a global operations team, develop scalable processes, onboard new partners, resolve top user issues, and how we provide technical implementation services to some of Google's most strategic partners. You will focus on driving the company priorities with day-to-day operations through organizational design, long-term planning, and management support. Additionally, you will mentor and coach a team of strategy consultants. You will use your business skills to craft stories and discover insights to help gUP make wide-ranging business decisions. The Go-to-Market Operations (GtM) team ensures Google's complex and ever-evolving Ads business runs smoothly. We are instrumental in setting go-to-market strategy, and ensuring flawless execution and operations against the strategy. We have teams embedded in each of the major Ads business areas as well as global teams that work across the business areas. Team members are analytical and strategic, with a pragmatic sense of how to get things done.

Responsibilities : Act as a strategic partner to the business supporting the leadership on service transformations, operational excellence, organizational initiatives and helping chart out and fulfill big bets for the business in line with the leadership's strategic goal. Identify gaps and propose changes to existing policy, systems and process frameworks. Develop scalable solutions and work to manage risks across the organization and develop best practices that are a benefit across the organization. Collaborate with cross-functional stakeholders in annual business planning, headcount management, key organizational metrics, and other operationally strategic projects. Mentor and coach a team of strategy professionals. Define, launch and drive strategic and analytical initiatives to directly and indirectly improve customer experience, improve internal and external facing processes and operations, working closely with cross-functional teams, executive stakeholders and leadership.