Overview
We are an IT support firm seeking an experienced IT support technician to work full-time in Costa Mesa, CA.
Responsibilities
- Administration and troubleshooting of Windows-based devices
- Administration of Microsoft 365 / Office 365
- Administration of a large Google-based environment including Google Workspace and Chromebooks
- Administration of Apple MAC and iOS devices
- Be able to provide training / assistance for end users
- Be able to manage user accounts and policies across multiple systems (Entra AD, Google Workspace, LoB-specific)
- Managing and responding to tickets via Zendesk
Qualifications
People skills : excellent communication and interpersonal skillsExperience : 1+ yrs of experience supporting users in a helpdesk rolePolish : you must present yourself very well. You will be representing our company and on-site with our client every day. Please be able to write and speak clearly and concisely.Initiative : you must be a self-starter that is capable of managing a task list and be able to identify new items that need to be completedMultitasker : track multiple items at once (tickets, projects, etc.). Please be comfortable switching gears as necessaryOther : background check required with a clean record; lifting up to 50 pounds may be requiredBonus : Experience working in an education environment; industry-standard IT certifications (A+, N+, Microsoft-based, etc.)Details
This job is located onsite at our client's office in Costa Mesa. The client is an online public charter school serving grades TK-12. You will work within a team of IT professionals responsible for the client's entire Technology department. Your day will be spent at a single location. The general schedule is Mon-Fri ~8 : 00am to 4 : 30pm with a 30 minute lunch. After-hours and weekend work rarely occurs but is sometimes necessary. This position reports to a remote manager.
Company
Charter Tech Services is a fast growing IT firm founded in San Diego 15 years ago. We service private sector and public sector clients.
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