Lead, Product Manager‚ Content Management & Service Portal (ServiceNow)

This job is with Warner Bros. Discovery, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

• Must work a hybrid schedule (3 days onsite) out of our Atlanta office.

Your New Role :

The Lead, Product Manager – Content Management & Service Portal will play an instrumental role in the Enterprise Service Management Office (ESMO), focusing on managing and innovating within the ServiceNow platform. This role is crucial for driving product management related to Content Publishing, Employee Center, Web Analytics, and enhancing employee experience. This position will report directly to the Manager of Service Now Products, ensuring the delivery and continual enhancement of the ServiceNow solutions in alignment with organizational objectives.

Your Role Accountabilities :

Product Vision and Strategic Leadership

Develop and articulate compelling product visions and roadmaps for content management and service portal functions, ensuring they align with broader organizational strategies and goals.

Craft detailed roadmaps, outlining the direction, priorities, and timelines for product development and enhancement within the ServiceNow ecosystem, focusing on Content Publishing and Employee Experience Platforms.

Stakeholder Engagement and Collaboration

Act as the primary liaison between Enterprise Service Management Engineering (ESME) teams and business units, enhancing communication and mutual understanding of product goals.

Regularly engage with key business stakeholders to ensure their ongoing involvement and support throughout product development cycles, from inception through deployment and iteration.

Facilitate alignment and buy-in from various organizational levels, ensuring that product developments closely reflect the needs and expectations of end-users and stakeholders.

Demand Management and User Story Development

Lead efforts to align ESMO functions with specific business demands, engaging stakeholders to identify needs and translate them into actionable user stories and product requirements.

Foster an environment that encourages feedback and ongoing dialogue to refine and prioritize product features based on user and business impact.

Collaboration with Platform Engineering

Ensure a seamless integration of business requirements with technical capabilities by working closely with Platform Engineering teams.

Oversee and prioritize user stories for sprint planning to ensure that development efforts align closely with the strategic product roadmap and stakeholder expectations.

Qualifications & Experiences :

6+ years of experience in product management, specifically with strong expertise in ServiceNow platforms focusing on content management, employee experience, and web portal functionalities.

Demonstrated experience in creating and leading product strategies, vision setting, and road mapping for large-scale enterprise environments.

Strong analytical skills and experience with web analytics tools to measure performance and user engagement.

Bachelor’s degree in Business Administration, Information Technology, Computer Science, or related field or equivalent relevant work experience

Not Required but Preferred Experience :

Master's degree

Certified ServiceNow Administrator (CSA) or Certified ServiceNow Implementation Specialist.

Professional experience in content management systems, web design, and user experience optimization.

Practical knowledge of Agile methodologies, particularly Scrum or Kanban, in the context of product development.

Familiarity with IT service management (ITSM) and IT operations management (ITOM) practices.

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at

www.wbd.com / guiding-principles /

along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and / or recruitment process, please visit our

accessibility page

for instructions to submit your request.

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