Western offers competitive pay, benefits, paid time off, paid holidays, and a fun, family-oriented culture. The Western Express campus is a state-of-the-art facility rebuilt in 2020, with three on site gyms, guided fitness classes, and a cafeteria. We are proud to be a culture that promotes from within and has infinite growth potential. One of our core values is to be hardworking, and we reward those individuals with opportunity and incentive.
Job Responsibilities:
Maintaining Communication: Regularly touch base with your team of independent contractors to discuss their performance, address any concerns, and provide support as needed. Utilize various communication channels such as phone calls, emails, and possibly even a dedicated messaging platform for quick updates.
Empowering Team Members: Provide comprehensive insights into the contractors' performance metrics, such as delivery times, efficiency, and customer satisfaction ratings. Offer guidance on areas where they can improve and share successful strategies from other team members.
Developing Relationships with Drivers: Act as a liaison between the drivers and the company, addressing any issues or challenges they encounter on the road promptly and effectively. Offer support and mentorship to help drivers grow professionally and feel valued within the organization.
Monitoring Freight Movements: Keep a close eye on the progress of freight shipments to ensure they are on schedule and meet specified delivery deadlines. Use tracking systems and software to stay informed about any potential delays or issues that may arise during transit.
Communicating Delays to Customer Service: If there are any disruptions or delays in freight movements, promptly communicate these to the customer service team so they can notify affected customers and manage expectations accordingly.
Being the Voice of the Driver: Advocate for the needs and concerns of the drivers within the company, ensuring their voices are heard and respected in decision-making processes.
For qualifications and requirements, you're looking for someone with relevant experience in transportation, strong leadership skills, problem-solving abilities, and the ability to thrive in a fast-paced environment. The refusal to lose mentality suggests you're seeking someone who is highly motivated and committed to achieving success, even in the face of challenges.
The job location is in Nashville, TN, with regular office hours from Monday to Friday, along with occasional Saturday shifts to accommodate business needs.
Carrier Service Agent • Nashville Main Terminal
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