Head of Business Operations

The Role

Reporting directly to the CFO, the Head of Business Operations will be a trusted strategic operator responsible for driving cross-functional alignment, operational excellence, and execution across the company. You will lead strategic cross-functional projects and programs, improve visibility into business performance, optimize processes, and ensure teams have the frameworks, insights, and structures needed to hit operational and strategic goals.

This role requires a blend of strategic thinking, systems-level problem-solving, and a roll-up-your-sleeves bias for action—ideal for someone who thrives in ambiguity and loves building, scaling, and streamlining operations in a dynamic environment.

Key Responsibilities

Company Operating Rhythm

Own and run the company's annual and quarterly planning strategic processes, including OKRs, Roadmaps, Long Range Plan, and driving cross-functional alignment.

Drive weekly, monthly, and quarterly business reviews to ensure transparency, accountability, and focus.

Partner with the CFO and executive team to define and operationalize company priorities.

Strategic & Cross-Functional Initiatives

Lead high-impact strategic initiatives that span multiple functions, ensuring clarity, structure, and measurable outcomes.

Build and maintain operational frameworks that help teams scale, including processes, playbooks, dashboards, and decision frameworks.

Partner closely with Product, Engineering, Sales, Solutions, and Marketing to streamline workflows and improve execution.

Business Performance & Insights

Stand up and maintain the company's operating metrics, partnering with FP&A, RevOps, and Data teams to ensure reliable, actionable insights.

Create reporting that ties operational performance to business outcomes; identify risks, bottlenecks, and opportunities.

Support executive decision-making through structured analyses, recommendations, and scenario planning.

Process & Systems Optimization

Evaluate and improve end-to-end business processes, including sales motions, customer delivery workflows, onboarding, product feedback loops, etc.

Partner with IT and systems owners to ensure tools and data infrastructure scale with growth.

Implement repeatable, automated processes that reduce friction and improve organizational clarity.

Leadership & Collaboration

Build and shape a high-performing Business Operations function that can flex across strategic and tactical work.

Coach leaders and teams on operational excellence, planning discipline, and execution.

Serve as a connective tissue across the organization, ensuring information flows and teams remain aligned.

About You

Bachelor's degree in Business, Economics, Operations, or related field; MBA a plus.

10+ years of experience in BizOps, strategy, consulting, or operations roles, ideally in a high-growth tech or AI company.

Demonstrated ability to build and run company operating cadences (OKRs, QBRs, strategic planning cycles).

Exceptional problem solver with a structured approach to analysis, planning, and execution.

Strong understanding of SaaS or data / AI business models and the metrics that drive them.

Proven track record leading large cross-functional programs with ambiguous scope.

Skilled at synthesizing information, influencing without authority, and driving alignment across diverse stakeholders.

Highly collaborative, resourceful, and comfortable operating in a fast-paced, entrepreneurial environment.

Why Snorkel AI

Executive leadership seat with direct influence on corporate and product strategy.

Opportunity to shape the legal frameworks defining the next generation of AI and data businesses.

Collaborative, mission-driven culture that values ownership, transparency, and velocity.

Competitive compensation, equity, and benefits in a company that defines a new category of data-centric AI.

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