Area Manager - Duluth

Job Summary

Under the direction of the Operations Manager, the Account Manager is responsible for the daily janitorial oversight and management of one of our PREMIER clients located in the Duluth Area. This role involves supervising and coordinating the activities of 14 onsite employees to ensure the consistent delivery of services related to cleaning, safety, and maintenance as outlined in the contractual scope of work. The Account Manager plays a key role in supporting the Company’s LEGS strategy and demonstrates an understanding of how their responsibilities align with it.

Shift : Monday - Friday 6AM - 4PM (requires flexibility)

Pay : $55K + $250 / Monthly Car Allowance + Fuel Card + Bonus Opportunity

Key Responsibilities

• Training & Development

Train and develop all associates in their respective job roles to ensure consistent and standardized cleaning procedures.

Conduct regular safety training sessions and complete safety audits to maintain a safe work environment.

Serve as the primary point of contact for customer concerns, ensuring consistent communication and high levels of customer satisfaction.

Assign daily tasks to associates and inspect completed work to ensure it meets or exceeds Marsden's quality standards.

Address associate concerns and partner with the Operations Manager and HR as needed to resolve issues in a timely and fair manner.

Assist with the successful start-up of new accounts, including meeting with the customer and supporting the initial onboarding process.

Order necessary supplies and equipment for each site to maintain operational efficiency.

Understand and monitor the labor budget for each assigned building, reporting on variances due to vacancies or other changes.

Enforce all company policies and procedures to maintain consistent standards across all locations.

Flexibility to work varied hours as needed but core hours for the role are Monday-Friday 830am-5pm.

Skills and Qualifications

Demonstrates confidence in self and others.

Identifies and resolves problems in a timely and effective manner.

Strong written and verbal communication skills.

Technical knowledge of the building maintenance industry is a plus but not required.

Ability to complete and apply company training in the following areas :

Train-the-Trainer methodologies

Education and Experience

Business Conduct

Note : This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Duties and responsibilities may change at any time with or without notice.

EEO Statement

Marsden Services and its affiliates provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, creed, ancestry, sexual or affectional orientation, marital or veteran status, color, religion, sex, national origin, age, disability, genetics, status regarding public assistance or any characteristic protected under federal, state, or local law.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation’s may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk; The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and / or move up to 50 pounds.

PIb8967d760a61-30511-38844143