Call Centre / Phone Sales Manager (D2C experience required)

Creatunity LLC is seeking a dynamic and results-oriented Phone Sales Manager to join our vibrant team! In this key role, you will drive our phone sales initiatives, increase customer engagement, and lead a passionate sales team to achieve outstanding results.

Responsibilities

• Manage and mentor a team of phone sales representatives, providing training and guidance to help them meet their sales targets.
• Develop and implement effective sales strategies and processes that align with our business goals.
• Analyze performance metrics to identify areas for improvement and enhance the sales process.
• Oversee daily operations of the phone sales department, ensuring that representatives provide outstanding customer service.
• Conduct regular sales meetings, coaching sessions, and performance reviews with team members.
• Collaborate closely with the marketing team to align messaging and promotions with sales efforts.
• Handle escalation and resolution of customer inquiries and complaints.
• Prepare and present sales forecasts, reports, and analyses to senior management.
• Stay updated on industry trends, competitors, and emerging business opportunities.

Requirements

Benefits