Call Center Project Manager

A company is looking for a Project Manager with Call Center Experience.

Key Responsibilities

Lead implementation planning and operational readiness oversight

Coordinate projects across various functional areas and communicate with stakeholders

Manage risks and issues to ensure project success and operational stability

Required Qualifications

5+ years of project or program management experience in customer service or operations

Proven ability to collaborate and lead stakeholders across multiple departments

Experience in preparing teams for go-live, including training and process design

PMP, PRINCE2, or similar certification preferred

Availability to work flexible hours, including occasional after-hours / on-call coverage