Technical Support Specialist - Tier I

Overview

Technical Support Specialist - Tier I (Construction)

The Technical Support Specialist, Tier I position is an entry-level position in a dynamic team of motivated, talented individuals who are inspired to develop a strong team of technical support specialists. The Technical Support Specialist, Tier I is responsible for providing phone, chat and email support. This is a non-exempt position with a standard five day work week.

Responsibilities

• Take and log calls
• Provide first line support and assistance over the telephone to accurately diagnose the cause of staff\'s computer / software issues
• Fix if possible, or refer to tier 2 support engineers
• Occasional work includes hardware repair
• Installs, configures and maintains computer workstation hardware, software and peripheral equipment
• Professional interaction with AASC physicians / nurse practitioners and staff
• Respond to support desk requests and resolve issues as first contact or escalate internally
• Provide documentation of processes and solutions to enable team collaboration
• Update support ticketing system
• Installs and configures computer workstation hardware, software, and peripheral equipment
• Collaborate with computer users to provide technical support and to assist in the resolution of software and hardware problems
• Performs other tasks or assumes other responsibilities as may be assigned by immediate supervisor or higher

Requirements

Qualifications

Physical Requirements

Physical demands are moderate. Requires standing, walking, sitting, and kneeling for possibly extended periods of time. Occasional lifting of items weighing approximately 30 to 50 pounds. Vision and hearing must be correctable to normal range. Must have manual dexterity and hand-eye coordination sufficient to provide moderate level of PC and IT network maintenance.

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